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Plusnet Hub One- Random high pings, making me disconnect.

Posts: 2
Registered: ‎10-03-2017

Plusnet Hub One- Random high pings, making me disconnect.

Hey guys, first post yay!

I'm posting because recently I've been getting disconnected from games, but my internet itself isn't slow, just for some reason my ping jumps from say 20ms, to almost 200ms, and drops down which is causing me to disconnect?

Also I'm not getting the broadband speed I should be getting and what I'm paying for... 

I attached a photo below, saying what i should get, and a picture showing what i actually get using a speed-tester.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Plusnet Hub One- Random high pings, making me disconnect.

Hey there, first of all a warm welcome to the community forums


I am sorry that your thread hasn't been replied to. I've just tested your line, and posting the results below.


Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 323.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off


From the above I'm not able to identify an issue. Your connection from the exchange to your router is also pretty stable:

I'd first advise to try a reboot (or disconnect/reconnect the PPP session in your router interface)


Also, are you using a wired or wireless connection?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff