Plusnet Hub One- Random high pings, making me disconnect.

[#1]

Hey guys, first post yay!

I'm posting because recently I've been getting disconnected from games, but my internet itself isn't slow, just for some reason my ping jumps from say 20ms, to almost 200ms, and drops down which is causing me to disconnect?

Also I'm not getting the broadband speed I should be getting and what I'm paying for... 

I attached a photo below, saying what i should get, and a picture showing what i actually get using a speed-tester.

[#2]

Hey there, first of all a warm welcome to the community forums

I am sorry that your thread hasn't been replied to. I've just tested your line, and posting the results below.

Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	323.5
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off

From the above I'm not able to identify an issue. Your connection from the exchange to your router is also pretty stable:

I'd first advise to try a reboot (or disconnect/reconnect the PPP session in your router interface)

Also, are you using a wired or wireless connection?