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Plusnet Hub One Constant Green Light

FIXED
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Parallax
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-01-2019

Plusnet Hub One Constant Green Light

I tried connecting my Plusnet Hub One for the first time this week. The green light flashed for a while before turning constant green, but there is no internet connection and I can't access the admin panel. I've tried switching it on and off, disconnecting and reconnecting it from the power and holding the reset button down for more than a minute, but the light remains green.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,397
Thanks: 624
Fixes: 241
Registered: ‎01-01-2012

Re: Plusnet Hub One Constant Green Light

Fix

Sorry to hear this.

Based on the information you've given it's likely that the router has developed a fault.

I've requested a new router is sent out to you with a returns bag for the faulty one.

If you can post back here when you've received it we'll refund you for the downtime

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Parallax
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-01-2019

Re: Plusnet Hub One Constant Green Light

Many thanks - the new router has arrived and seems to be working. I'll get the old one returned to you this week. Thanks very much for sorting this.

Plusnet Help Team
Plusnet Help Team
Posts: 11,139
Thanks: 3,422
Fixes: 554
Registered: ‎21-04-2017

Re: Plusnet Hub One Constant Green Light

No problem, and that's good to hear your new router is working fine now.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team