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Plusnet Have Reneged on Reward Card

Posts: 1
Registered: ‎17-03-2021

Plusnet Have Reneged on Reward Card

Just been onto customer support again about reward card. Was told last week to wait as email may still arrive. Today they tell me I am not due a reward as there is nothing in my account that shows this. Considering that all the compare broadband websites are showing reward cards for new customers I find this answer a joke! The reward card was a deciding factor on taking out broadband with Plusnet. 

Also, when taking out broadband, I was told there was a 30 day cooling of period. Now they say it's 14 days. Another lie told by someone.

Come and collect your router guys.