Plusnet Fibre with BT Basic line?
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Plusnet Fibre with BT Basic line?
09-08-2015 2:19 PM
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Re: Plusnet Fibre with BT Basic line?
09-08-2015 9:13 PM
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I have been with Plusnet Fibre just over a week and have a BT line, rented from BT, still rented from BT and continuing to be rented from BT. I've always had a BT line.
This house has only ever had a BT line, rented from BT.
Hope that is definitive enough.
Re: Plusnet Fibre with BT Basic line?
09-08-2015 9:22 PM
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Re: Plusnet Fibre with BT Basic line?
09-08-2015 9:35 PM
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Quote from: Eggs Hope that is definitive enough.
What is not definitive is whether Eggs has a BT Basic line or not and that is what Ripplyuk's question is about.
Quote from: Ripplyuk I believe it is possible...to have standard broadband on a BT Basic line but I'm not sure if fibre will work. I've used the live chat service but still haven't got a clear answer.
Edit Reading here it would unfortunately appear not http://www.bt.com/includingyou/bt-basic-broadband.html
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Plusnet Fibre with BT Basic line?
09-08-2015 9:39 PM
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Quote from: Eggs Hope that is definitive enough.
No, because you're missing what BT Basic is. It's a specific product for those on low incomes.
This thread suggests it might be possible, http://forums.moneysavingexpert.com/showthread.php?t=4789355 - this suggests not http://btplc.com/Inclusion/ProductsAndServices/BTBasic/BTBasicBroadband/index.htm
It will need one of the PN team to give you a definitive answer.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet Fibre with BT Basic line?
09-08-2015 10:24 PM
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Sorry. Didn't realise there was anything different.
All I can say is it is possible to rent a BT copper line with Plusnet fibre to the cabinet.
I wanted to be definitive yet only succeeded in adding yet more confusion.
Re: Plusnet Fibre with BT Basic line?
10-08-2015 12:09 PM
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Quote from: dvorak It will need one of the PN team to give you a definitive answer.
Can anyone from the CRT give a definitive answer on this please?
I sent the OP here from MSE forums and said they would get the best help on the forum as the Chat support line was anything but useful.
Re: Plusnet Fibre with BT Basic line?
10-08-2015 1:19 PM
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Re: Plusnet Fibre with BT Basic line?
10-08-2015 1:37 PM
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It's actually not possible if BT Basic is on the line. It's a product that is incompatible with us. Apologies for this.
Re: Plusnet Fibre with BT Basic line?
10-08-2015 4:22 PM
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Quote from: MattyC It's a product that is incompatible with us.
Out of interest can you tell us why it's incompatible? Is it only incompatible with FTTC or incompatible with ADSL BB too?
Re: Plusnet Fibre with BT Basic line?
10-08-2015 7:44 PM
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The argument will be that if you can afford 'premium' fibre broadband you should be able to afford the full telephone service.
Meanwhile what BT are offering is:
http://www.bt.com/includingyou/bt-basic-broadband.html
adie:quote
Re: Plusnet Fibre with BT Basic line?
10-08-2015 10:08 PM
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Quote from: Andrue I suspect that it's a paper incompatiblity rather than a technical one. BT Basic is a cut down service for people on low incomes. BT Basic appears to have been forced on BT by Ofcom under their PSO (Public Service Obligation). Very likely it is operated at a signifcant loss so it's not unreasonable for BT to restrict what it can be used for.
They are not making a loss on BT basic, as far as line rental goes the Wholesale price of line rental is around £5.00 per month ,and i know that those with BT basic could have a broadband service with another provider in the not too distant past, BT retail appear now to offer 2 basic products , BT basic (line rental & small credit for calls) and BTbasic +BB
As said there is no reason technically why BT basic customers cannot have bb or FTTC bb from another provider, and FTTC is as cheap now as ADSL is And i wouldn't describe it as a premium product either
Also you have to take into account that Plusnet is owned by BT so them not taking BT basic customers is to be expected why would they? they want to sell you line rental
http://forums.thinkbroadband.com/plusnet/4216414-bt-basic-compatibility.html?fpart=all&vc=1 Suggests that PN bb is available to BT basic customers or was
Re: Plusnet Fibre with BT Basic line?
11-08-2015 8:39 AM
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The only time I might make an exception is if someone is on a very long line and suffering sub-2Mb/s speeds but could get considerably better speeds on FTTC due to closer cabinet position.
I agree that MattyC's response is a little ambiguous there. MattyC - can you confirm that PN can provide an ADSL service on BT Basic, but just not a fibre one?
Quote from: deathtrap http://forums.thinkbroadband.com/plusnet/4216414-bt-basic-compatibility.html?fpart=all&vc=1 Suggests that PN bb is available to BT basic customers or was
Re: Plusnet Fibre with BT Basic line?
11-08-2015 10:12 PM
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Quote from: Andrue If they aren't making a loss they are making a much smaller profit and given recent rises in line rental that are apparently trying to compensate for discounts in the broadband market I suspect that overall BT are making a loss on that service especially if they took FTTC. That would be a service (FTTC) subsidised by a discounted service (voice) which is surely going to be a loss. BT Basic is a 'cheap as possible' voice service. I think it reasonable to say that it should only be used in conjunction with a 'cheap as possible' data service.
That's no more than your opinion, In my opinion BT have been shafting all voice customers for too long hiking line rental & call prices sometimes twice in a 12mths period in the recent past meanwhile the wholesale cost has fallen, I don't want or have BT sport I don't want or have BT consumer branded broadband products, But i and the rest of us who also don't have those services , are subsidising them
And if you have some one who becomes unable to work through illness or loss of employment , who already has a FTTC service with another provider, why shouldn't they be able to take advantage of BT basic for line rental and retain their existing FTTC service, ? Also the price of FTTC services are really no greater than ADSL
Unless you count the rubbish often usage capped products,
Re: Plusnet Fibre with BT Basic line?
12-08-2015 12:04 PM
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- Carrier pre-select on the line
- New BT lines, that don't yet reflect in Openreach records (if this is the case we wait a day or two before again submitting your order).
- An alarm system which is using the telephone line (e.g. BT's Redcare).
- Some call restrictions (e.g. if you have Incoming Calls Only on your line).
- Switchboards or non PSTN lines (e.g. ISDN)
- Social telephony (BT Basic)
This is an excerpt from the online handbook:
Quote Social Telephony Products
Social Telephony is the generic term for products that are designed for customers who rarely use the telephone. BT Retail and Kingston Communications (in Hull) provide these services under the Universal Service Obligation.
If you offer Social Telephony products, you must be registered with Ofcom as a Social Telephony provider. This means you can flag lines that deliver Social Telephony services.
We will validate your service request from a list of Social Telephony providers that Ofcom provide us with.
A line with Social Telephony products on it cannot be transferred between communications providers, without the product first being removed. This is your customer’s responsibility.
I'd like clarification on if it's a physical limitation, or if we get this as a telling off as we're not allowed. Will update the thread once I have it.
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