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Plusnet Fibre to Fibre Extra - No speed change yet

FIXED
Lionheart
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Plusnet Fibre to Fibre Extra - No speed change yet

I'm just wondering when I should notice a speed increase from Fibre (38Mbps) to Fibre Extra (76Mbps).

 

 

I received an email a couple of hours ago to tell me that my upgrade is now compete. The PlusNet website shows my Actual Line Speed at 80mbps. However I am still receiving the 38 Mbps limit on any Speedtest. Router rebooted as well just in case.

Just checking this is normal and I just need to be patient Smiley 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,183
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Registered: 21-04-2017

Re: Plusnet Fibre to Fibre Extra - No speed change yet

Fix

Hi there. From what I can see it doesn't look like our system had placed the upgrade order with our suppliers.

 

I've just done that now and you should see an improvement to your speeds tomorrow.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Lionheart
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Plusnet Fibre to Fibre Extra - No speed change yet

The speed has now increased since circa 1am this morning - thank you.

 

I'm seeing a variation between 54Mbps and 56Mbps on the speedtests.

 

Could you run a line test and let me know what my router is currently actually receiving as visible from your end and whether it's below the ?60.4Mbps quoted as the minimum speed for the line. Again, If I'm being premature & should wait longer before doing anything, do let me know!

 

Thanks so much Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 5,326
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Registered: 01-01-2012

Re: Plusnet Fibre to Fibre Extra - No speed change yet

I've attached a test of your line below

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 59.8 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 358.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-05-24T18:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 59.8 Mbps 40.9 Mbps
Up Stream Line Rate 9.9 Mbps 19.9 Mbps 10.5 Mbps
Up Time 778.0 Sec 900.0 Sec 899.3 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-06-06T17:00:02Z 2018-06-06T17:15:02Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

With regards to the speeds they are slightly below the estimate

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lionheart
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Plusnet Fibre to Fibre Extra - No speed change yet

Ok thanks for that. Appreciate the helpfulness of the forum staff !

 

I'm happy enough with the service for now Smiley

 

It certainly is an improvement on the 10Mbps I've received for the last few years Cheesy