Plusnet Fibre to Fibre Extra - No speed change yet
FIXED
I'm just wondering when I should notice a speed increase from Fibre (38Mbps) to Fibre Extra (76Mbps).
I received an email a couple of hours ago to tell me that my upgrade is now compete. The PlusNet website shows my Actual Line Speed at 80mbps. However I am still receiving the 38 Mbps limit on any Speedtest. Router rebooted as well just in case.
Just checking this is normal and I just need to be patient 
Hi there. From what I can see it doesn't look like our system had placed the upgrade order with our suppliers.
I've just done that now and you should see an improvement to your speeds tomorrow.
Apologies for any inconvenience caused.
The speed has now increased since circa 1am this morning - thank you.
I'm seeing a variation between 54Mbps and 56Mbps on the speedtests.
Could you run a line test and let me know what my router is currently actually receiving as visible from your end and whether it's below the ?60.4Mbps quoted as the minimum speed for the line. Again, If I'm being premature & should wait longer before doing anything, do let me know!
Thanks so much
I've attached a test of your line below
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 59.8 Mbps |
| Upstream Speed | 20.0 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Estimated Line Length In Metres | 358.2 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Reasonable |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off |
| Time Stamp | 2018-05-24T18:30:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 39.9 Mbps | 59.8 Mbps | 40.9 Mbps |
| Up Stream Line Rate | 9.9 Mbps | 19.9 Mbps | 10.5 Mbps |
| Up Time | 778.0 Sec | 900.0 Sec | 899.3 Sec |
| Retrains | 0.0 | 3.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-06-06T17:00:02Z | 2018-06-06T17:15:02Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
With regards to the speeds they are slightly below the estimate
Ok thanks for that. Appreciate the helpfulness of the forum staff !
I'm happy enough with the service for now
It certainly is an improvement on the 10Mbps I've received for the last few years 
@nathanredman Sorry to hear your speeds aren't as expected.
Our tests aren't showing any cause for this but the speeds are below the estimates for your line
I can see you started raising a fault but didn't complete it. If you head here and finish raising it we can investigate further
I've finished raising the fault.
Currently dl-ing @ 22Mps - quite a way off 
Fingers crossed this gets rectified soon!
Nathan
Speeds for today
Thanks @nathanredman. It looks like the profile is incorrect and your speed is syncing at 21.4mb/s which is lower than your Minimum Guaranteed. I have raised this to our suppliers so I will get back to you once I get an update.
We might need an engineer to attend the property so I would advise connecting your router to the test socket and leaving it there for the time being.
I have also created a ticket on the account with regards to your package, you can view this here.
From https://www.dslchecker.bt.com/adsl/adslchecker.TelephoneNumberOutput
When my service first switched over to Plusnet, I received speeds in the ~35Mb/s
Hi @RealAleMadrid sorry I didn't see your response before I posted. The line is banded at 25mb/s and he is in sync lower than this, therefore it's not the banding that's causing the speed issue. So is likely we will need an engineer.
| est Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 21.4 Mbps |
| Upstream Speed | 5.7 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 955.1 |
| Upstream Rate Assessment | Reasonable |
| Downstream Rate Assessment | Low |
| Interference Pattern | Regular Interference Observed on Week Days |
| Service Impact | Retrains Observed |
| Interference Duration Longest Occurrence | From 08:15 to 08:30 |
| Interference Location | Customer Premise |
| Interference Observed In Days | 4 |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-25M Downstream, Retransmission High - 0.128M-6M Upstream, Retransmission High |
| Time Stamp | 2018-08-17T11:30:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 22.3 Mbps | 24.9 Mbps | 24.5 Mbps |
| Up Stream Line Rate | 6.0 Mbps | 6.0 Mbps | 6.0 Mbps |
| Up Time | 802.0 Sec | 900.0 Sec | 899.1 Sec |
| Retrains | 0.0 | 4.0 | 0.0 |
@nathanredman, looks like we are gonna have to book an engineer visit.
I'll update your fault ticket if you can please reply here. Let us know once you have done so and we will get this picked up.