cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Fibre - switch from BT infinity

NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Plusnet Fibre - switch from BT infinity

Hi
I've handed my MAC key to Plusnet.
Can anyone shed some light about their experiences of switching from an FTTC provider to Plusnet?
My switch date is - Thursday 13th November -  Is there not an earlier date since I already have an FTTC service?
Thanks
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet Fibre - switch from BT infinity

Hi,
Just for the bit that I can answer:
This is the earliest date I'm afraid. Unfortunately we are still subject to our supplier's lead times, although an internal appointment is not required.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Plusnet Fibre - switch from BT infinity

Why have I received the following
Your router is in the post, it'll arrive in a few days. We'll text you again when your broadband is ready, please don't set up your router until then.
If it's in 3 to 4 weeks time - why am I getting the new hub now?
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet Fibre - switch from BT infinity

It looks like automation has dispatched it early.
Let me know if it hasn't arrived by Monday.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Plusnet Fibre - switch from BT infinity

Will do.
Is it sent 1st Class?
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Plusnet Fibre - switch from BT infinity

I received another text this morning about 5 mins ago.
Your broadband service is due to become active by midnight on 06/11/2014. Please don't set up your router until we confirm your service is active.
Have you managed to bring the activation date forward?
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Plusnet Fibre - switch from BT infinity

I can confirm my fibre broadband went live today  Smiley
Thanks all for your help  Cool
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up