cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Fibre Wifi worse than TalkTalk Broadband!

SpecialD
Grafter
Posts: 154
Thanks: 7
Registered: ‎14-03-2012

Re: Plusnet Fibre Wifi worse than TalkTalk Broadband!

@Townman  - Think there's been a bit too much focus on "wifi interference" and the usual channel nonsense going on here .. Don't forget the first statement made was "my wired connection as well as the wifi connection keep cutting out

It's not going to matter which of the 2.4 or 5 Ghz you connect to, or what channels it broadcasts on if even the wired connection doesn't work properly..  @helenbousfield - is a wired connection still just as unreliable?

Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: Plusnet Fibre Wifi worse than TalkTalk Broadband!

Hi @helenbousfield,

Along side finding the information @OskarPapa has requested, could you kindly ensure that the settings on your device are default by following the guide below.

1) Go to start (Windows flag in the bottom right)

2) Click settings (gear icon)

3) Head to 'Network & Internet' and ensure Ethernet is selected on the left then click 'Network and Sharing Center'

 

4) Go to 'Change adapter settings'

 

5) Right click on 'Ethernet' and go to 'Properties'

 

6) Double click 'Internet Protocol Version 4 (TCP/IPv4)'

 

7) In here 'Obtain an IP address automatically' & 'Obtain DNS server address automatically' are selected and press OK

 

Once complete, connect by Ethernet cable to see if the issue reoccurs. Could you also confirm if you experience these disconnection on all of your devices?

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Superuser
Superuser
Posts: 14,358
Thanks: 5,382
Fixes: 31
Registered: ‎22-08-2007

Re: Plusnet Fibre Wifi worse than TalkTalk Broadband!

@SpecialD

You might be right; the PlusNET initial assessment was a WiFi issue. There is always some possibility that a device starting off being WiFi connected and then having a cable plugged in still chooses the WiFi connection / routing UNLESS WiFi has been expressly disabled on that device.

It would not be the first time in such scenarios that a user has plugged in a cable, seen the same issue, presuming that the device is connecting over Ethernet. It is an easy mistake to make.

In this situation for diagnostic purposes it would be beneficial to switch off WiFi on the test device, if not able to turn off WiFi on the router altogether.