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Plusnet Fibre Extra download speed issue

Newbie
Posts: 1
Registered: ‎29-04-2020

Plusnet Fibre Extra download speed issue

Hi, 

 

We are having issues with our Fibre internet- it regularly cuts out. The download speed is 22mbps. 

 

Can you please advise as to how to fix this- We have had the router for over two years are we able to get a new one? Would this solve the issue? 

 

Thank you!

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,250
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Plusnet Fibre Extra download speed issue

Hi @shane278,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team