Plusnet Fibre Extra download speed issue

[#1]

Hi, 

We are having issues with our Fibre internet- it regularly cuts out. The download speed is 22mbps. 

Can you please advise as to how to fix this- We have had the router for over two years are we able to get a new one? Would this solve the issue? 

Thank you!

[#2]

Hi @shane278,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.