Plusnet Fibre Extra Speed Less Than Expected

[#1]

Hi all,

My connection seems to have slowed. Initially I was at 70ish but now I'm down to 56.4.

https://portal.plus.net/my.html?action=data_transfer_speed

Here is what it says I should be getting.

Phone exchange:FILTON

Estimated line speed:80Mb (This may vary between 63.5Mb and 80Mb) -

Checked on 2017-10-05 15:47:04

Current line speed:56.4 Mb

What can be done to get me back up to speed?

Thanks you in advanced.

Andrew

[#2]

Hi there, 

Diagnostics aren't showing any issues and as the speeds you've mentioned are just above the minimum guaranteed access line speeds we'd not be able to look at this from a faults perspective but lets see if there's anything we can do. 

Are you connecting over WiFi when you've observed the drop in speeds? 

[#3]

Hi Adam,

Thanks for the response.

I'm connected by wire currently.

My router reads this if its any help.

	Upstream	Downstream
Current Rate (kbps)	20000	58426
Max Rate (kbps)	20801	69829
SNR Margin (dB)	6	6.1
Line Attenuation (dB)	14	7.6
Errors (pkts)	407	26475

I might be completely wrong about all this but in my head it would appear that my line is capable of the max rates.

Is it not possible to get my speed back closer to 80 like it was initially?

Or should it not be at least between 63.5Mb and 80Mb?

[#4]

Hi,

Continuing on from my previous post....

Should I be concerned by the error rate my router reports? might that be effecting speed?

Cheers

[#5 · Accepted solution]

Hi there.

It looks like your router is now in sync below your estimates.

Sync Status	In Sync
Downstream Speed	58.4 Mbps
Upstream Speed	20.0 Mbps

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)
	High	Low	High	Low
VDSL Range A (Clean)	80	60.7	20	19

I'd recommend running through the troubleshooting here and raising a fault to us here if the checks don't help as it's likely we'll need to arrange an engineer visit to further investigate.

Should I be concerned by the error rate my router reports? might that be effecting speed?

I'm not entirely sure what those errors indicate but testing your line is showing no errors:

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2017-10-30T14:17:06.824+00:00	2017-10-30T14:32:06.824+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#6]

WOW! Thank you so much for explaining all that to me. Very informative indeed. I think I was getting confused with all the numbers.

Brilliant customer support. Thank you again.

[#7]

No problems at all