Plusnet Fibre Extra Speed Less Than Expected
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- Re: Plusnet Fibre Extra Speed Less Than Expected
26-10-2017 11:24 AM
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Hi all,
My connection seems to have slowed. Initially I was at 70ish but now I'm down to 56.4.
https://portal.plus.net/my.html?action=data_transfer_speed
Here is what it says I should be getting.
Phone exchange:FILTON
Estimated line speed:80Mb (This may vary between 63.5Mb and 80Mb) -
Checked on 2017-10-05 15:47:04
Current line speed:56.4 Mb
What can be done to get me back up to speed?
Thanks you in advanced.
Andrew
Fixed! Go to the fix.
Re: Plusnet Fibre Extra Speed Less Than Expected
26-10-2017 1:34 PM
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Hi there,
Diagnostics aren't showing any issues and as the speeds you've mentioned are just above the minimum guaranteed access line speeds we'd not be able to look at this from a faults perspective but lets see if there's anything we can do.
Are you connecting over WiFi when you've observed the drop in speeds?
Re: Plusnet Fibre Extra Speed Less Than Expected
26-10-2017 1:41 PM
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Hi Adam,
Thanks for the response.
I'm connected by wire currently.
My router reads this if its any help.
Upstream | Downstream | |
---|---|---|
Current Rate (kbps) | 20000 | 58426 |
Max Rate (kbps) | 20801 | 69829 |
SNR Margin (dB) | 6 | 6.1 |
Line Attenuation (dB) | 14 | 7.6 |
Errors (pkts) | 407 | 26475 |
I might be completely wrong about all this but in my head it would appear that my line is capable of the max rates.
Is it not possible to get my speed back closer to 80 like it was initially?
Or should it not be at least between 63.5Mb and 80Mb?
Re: Plusnet Fibre Extra Speed Less Than Expected
27-10-2017 2:01 PM
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Hi,
Continuing on from my previous post....
Should I be concerned by the error rate my router reports? might that be effecting speed?
Cheers
30-10-2017 2:46 PM
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Hi there.
It looks like your router is now in sync below your estimates.
Sync Status | In Sync |
Downstream Speed | 58.4 Mbps |
Upstream Speed | 20.0 Mbps |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 60.7 | 20 | 19 |
I'd recommend running through the troubleshooting here and raising a fault to us here if the checks don't help as it's likely we'll need to arrange an engineer visit to further investigate.
Should I be concerned by the error rate my router reports? might that be effecting speed?
I'm not entirely sure what those errors indicate but testing your line is showing no errors:
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2017-10-30T14:17:06.824+00:00 | 2017-10-30T14:32:06.824+00:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: Plusnet Fibre Extra Speed Less Than Expected
30-10-2017 4:31 PM
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WOW! Thank you so much for explaining all that to me. Very informative indeed. I think I was getting confused with all the numbers.
Brilliant customer support. Thank you again.
Re: Plusnet Fibre Extra Speed Less Than Expected
30-10-2017 5:38 PM
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