Plusnet Fibre Extra Speed Less Than Expected
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- Re: Plusnet Fibre Extra Speed Less Than Expected
Plusnet Fibre Extra Speed Less Than Expected
07-07-2017 4:01 PM
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I reported a fault over 72 hours ago with the Fibre Extra speed not meeting the minimum quoted, now it’s got worse only 20Mbs download. Could your faults team look into this please?
Re: Plusnet Fibre Extra Speed Less Than Expected
08-07-2017 5:53 PM
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Hi there, I can see one of my colleagues from the faults team has replied to you earlier today.
Re: Plusnet Fibre Extra Speed Less Than Expected
10-07-2017 1:03 AM
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Re: Plusnet Fibre Extra Speed Less Than Expected
10-07-2017 10:40 AM
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Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 12:52 PM
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Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 2:10 PM
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I really hope that are not capping their Fibre Extra service to 58 and advertising up to 76. This would be a clear breach of trading standards and also a matter for Ofcom. Open Reach checked my line, replaced the master socket and it made no difference. I would like my line uncapped please.
Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 4:34 PM
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Your router is in sync at
Sync Status | In Sync |
Downstream Speed | 62.9 Mbps |
Upstream Speed | 20.0 Mbps |
We don't cap your throughput, and we can't cap your sync. The package you're on is Unlimited Fibre Extra. This is based on the BT Wholesale product of 80/20. That's the highest product available to order, without getting to FTTP.
That sync rate is slightly below the estimated speed range for your line at www.dslchecker.bt.com
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 71.7 | 20 | 20 |
I'd like to add to Matt's response and ask that you make sure you've tried plugged the router into the test socket as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you have, then please report the fault to us at http://faults.plus.net so we can arrange an engineer.
As above, we don't cap your speed. Furthermore, your service is provisioned on the dedicated network. Due to how your connection is routed, the connection/IP profile on our side has little [if not no] impact on your throughput.
Your router is in sync at
Sync Status | In Sync |
Downstream Speed | 58.0 Mbps |
Upstream Speed | 19.7 Mbps |
This is also slightly below your estimates.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 64.5 | 20 | 20 |
I'd recommend the same to you. If your speed doesn't improve in the test socket, please report the fault to us.
Cheers
Anoush
Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 4:46 PM
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So what is the reason behind out 58Mb speed?using the provided Plusnet router.what should I do then?
Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 4:49 PM
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Hi there,
Where did you see the 58mbps speed? Was that your sync rate at that time or throughput?
Either way, I'd recommend completing the checks and report the fault to us above.
Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 4:55 PM
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Hi, Yes that was the sync rate from inside the hub router. There is already a fault logged. Open Reach tested the line, replaced the master socket and the sync rate did not change. Does Plusnet need to do something to trigger the DLM to resync?
Re: Plusnet Fibre Extra Speed Less Than Expected
19-07-2017 5:00 PM
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We have no control over fibre DLM or sync speed. I can see you've already a fault reported.
Have you tried rebooting your router? If the sync doesn't change that we'll need to arrange another engineer visit.
Re: Plusnet Fibre Extra Speed Less Than Expected
20-07-2017 10:07 AM
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I have replied Anoush Mortazavi - CSC Analyst on ticket #152923546
Re: Plusnet Fibre Extra Speed Less Than Expected
20-07-2017 2:53 PM
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One of my colleagues over on the faults team is looking at this at the moment, you should have an update on the ticket shortly.
Re: Plusnet Fibre Extra Speed Less Than Expected
20-07-2017 7:37 PM
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Hello again,just managed to test the line speed both via Wifi and ethernet cable.I can confirm that the speed is still 58Mb up and 18Mb down.so what should I do next?Also how can I continue with my error reporting I have started earlier?I just cant find my way back where I left of.Thanks
Re: Plusnet Fibre Extra Speed Less Than Expected
20-07-2017 8:31 PM
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After failed further diagnostics via BTwholesale,managed to finish the tests and this is my results.what can you tell from this?bit worried about the max available speed 61.08 Mb,def not happy with that as Im paying for the 78Mb service..I would be happy with the minimum guaranteed speed,which is 67Mb,but 58-59Mb is way too below that.
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