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Plusnet Fibre Broadband down since 6.30pm 29th November?

DJMC
Newbie
Posts: 6
Thanks: 2
Registered: 30-11-2016

Plusnet Fibre Broadband down since 6.30pm 29th November?

I think the whole of Plusnet Broadband has been down since 6.30pm yesterday. I tried phoning shortly thereafter and had a recorded message tell me the queue time was an hour - always a good indicator the whole system has gone down.

 

Still not working today (I'm on my mobile hotspot).

 

One star from 1605 reviews - seems about right: https://uk.trustpilot.com/review/www.plus.net

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet Fibre Broadband down since 6.30pm 29th November?

Are you ok to advise the sort of errors you're getting?

You did have a brief disconnection on the night in question, but you're back up and showing in sync.

 

image14805075191101

The type of usage you're transmitting shows that it's not a stale session in this instance, which I know you contacted us last Friday to discuss.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
DJMC
Newbie
Posts: 6
Thanks: 2
Registered: 30-11-2016

Re: Plusnet Fibre Broadband down since 6.30pm 29th November?

Back up and running now, thanks.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet Fibre Broadband down since 6.30pm 29th November?

Thanks for confirming that to us.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet