Plusnet Fiber Drop 38Mbps to 12mbps

[#1]

@LaurenB please can you help with this please

I take it were going to get help soon?

Thanks

Martin

[#2]

Sorry to hear you're still experiencing connection problems.

There don't seem to be that many drops over the past couple of days:

Testing your line is spot on too.

Description

GEA service test completed and no fault found .

Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps

Voice Line Test Result

Pass

Profile Name

0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off

If the frequency of the drops increases, can you let us know by replying to this ticket

Your case handler will then get back to you.

[#3]

@Gandalf

How do you raise a ticket the link you gave it just takes you to the login 

I dropped off Today twice

ones at 1045am 

and 5.05pm

Thanks

Martin

[#4]

You need to be logged in to view a ticket. If you're not the link takes you to the login page.

Brian

[#5]

Hi Brian

Very helpful.

Many thanks

Martin

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#6]

This so bazaar just got a message from plusnet support asking us to let them know when we get the new 3rd router dont they ever see what is been written.

Rather do this through this group.

Grumpy with thanks

Jeanette & Martin

[#7]

Update on Broadband speed I am not moaning as I know there are members who are getting less 

Her is an attachment 

Martin

[#8]

Not sure if that's good, but it looks it from here. I'm still getting the drop outs after two missed visits.

[#9]

@jamessc

I would go back and report with ticket I found the group is better with help more with the support as long you get the right one I am sure they are close to mine being sorted 

I'm going to be patient so I am going to see how this will develop. 

[#10]

I've just opened a new topic on this, im getting 1.75mb right now on a 43mb profile.

Only at 5pm till 11pm

Chat support says nff.

Grrr

P.S I've had 60+ views but no replies!

[#11]

I'm sorry to hear this there is lots of chat with this I am going to let one of the moderators guide you to this problem

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

[#12]

Thank You, I'm waiting for 11pm to get back to fullspeed.

Any ideas on fault?

[#13]

Sorry I don't Plusnet are still monitoring us with our problem have to wait and see

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

[#14]

Moderator's note:

Unecessary post removed.

[#15]

Update on my speeds attched