Plusnet Fiber Drop 38Mbps to 12mbps

[#1]

Well well, what a 'surprise'. Disingenuous, incompetent charlatans from openreach failed to attend for the second time in a week. No excuse, no advise, not the slightest effort made to contact me or provide any information. Clearly a 'plus' net level of 'service' all round. What a ******* joke.

[#2]

it actually gets worse. Just had a completely meaningless 'update' from 'plus' net with irrelevant information about a problem that I don't have. Still no explanation for the two failed visits within one week. The only positive thing is the clear evidence that 'plus' net and their associates are consistently abominable.

[#3]

Still no modem but will wait with patients any idea when its going to arrive let hope its by the new year

[#4]

Hi @Bluejay5 I have updated Ticket:161943017 with the info.

@jamessc It looks like another engineer appointment may be required. If you could reply with availability and I will look into the previously missed visits.

[#5]

Thanks Lauren B, but I've already spoken to someone and rearranged the appointment, and received a clear admission that the first appointment was missed because open reach didn't send anyone, and the second appointment was missed because 'plus' net didn't make the appointment correctly.

Moderator's note by Mike (Mav): Unnecessary graphic removed.

[#6]

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@LaurenB wrote:

Hi @Bluejay5 I have updated Ticket:161943017 with the info.

@jamessc It looks like another engineer appointment may be required. If you could reply with availability and I will look into the previously missed visits.

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Thank you @LaurenB

[#7]

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@jamessc wrote:
What the **** happened to my comment?? 

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@jamessc The post you refer to had been caught by the Spam filter which can happen occasionally after an edit.

I have released that post and removed it as it was a duplicate of post # 102.

[#8]

@jamessc

You obviously haven't taken my comments on board - otherwise you would have modified your signature to remove the blatant insult you've directed at the moderators:

due to the absurd, desperate, cowardly, scrambling censorship constantly performed by the 'independent' moderators who continually seek to protect 'plus' net from accurate and entirely justified criticism

The only reason action has been taken on your posts is because you broke forum rules - not because of any criticism you've made of Plusnet. Do you honestly think that if these forums were being censored to remove criticism of Plusnet posts like https://community.plus.net/t5/Plusnet-Feedback/Why-I-have-left-Plusnet/m-p/1389353 would have been allowed to remain?

[#9]

@Gandalf I noticed @br043871  was talking about Vian connection problems to thick to understand as I rely on you lot for the advice could this be our problem as well ?

Just Curious 

Martin

[#10]

Our Modem just arrived all fitted anything we need to do or just wait and see what happens getting a speed 31mbps which is good

But as I speak its now 11mbps

and back up to 32 

this was done the  last 10 minutes will look again in 3 hours

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#11]

Good news the modem has stayed on with the speeds of 32mbps only once it was lower 11mbps I will take that with a temporary drop but as I said it came back up.

I will not report now unless the speeds drop and will reply on Tuesday 2nd Jan 2018

[#12]

@jelv @Mav@LaurenB@

This is odd and cant believe it just this minute cutoff so what ell can I do

[#13]

What is Jitter with the speed test?

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 Now 5 (JITTER)

Just dropped to             11.9

29.12.17   8.28pm

                  8.55pm        8

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#14]

@Bluejay5 As a moderator the help I can offer is limited as I don't have access to Plusnet systems or your account. Hopefully a member of staff will reply soon.

[#15]

Many thanks so frustrating though

Hope we can get it revolved soon

Martin

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.