Plusnet Fiber Drop 38Mbps to 12mbps

[#1]

Ok Last chance as I read most of the same problems as us we are going along for the 7th Engineer and go from there personally I think you have over subscribes for the broadband we had this problem when we were with, world on line.

Just hope this will be rectify otherwise there will be trouble.

[#2]

Should I be cynic or not

We now have a engineer coming next week to find out our  problem and guest what! our speed has shot up to 35mpbs

I will keep an eye on it. 

[#3]

Amazing work Plusnet Just had the engineer out thought this would happen not found any issues but he did disconnected the main phone socket and see what happen checked the speed and its dropped 10mpbs 26mbps were it was 36mpbs this morning first time this week from having 9mpbs

He has suggested it could be the Fiber were on.

Just have to wait I must admit hi was the best one out of the 6th o r 7th I forgotten lol

[#4]

Attached speed

[#5]

Still keeps losing connections  

[#6]

Its cut off 5 times sinse the last message

[#7]

I took out the openreach cover and put it back just to see if that will sort the issues out I will let the forum know. this is a new cover we had done about 3 weeks ago when we had the last engineer in.

Photo attached

PS the broadband speed is 37mpbs

[#8]

Update

Still cutting off did it twice when I went out and speed dropped  17mpbs

So its down to you guys now so please get this sorted for us please!!!

[#9]

Hi Me again the moaner

Still getting cut off and speed dropping like before I will not stop reporting till its rectified

[#10]

But why?

You keep posting theoretical DSL speeds. No actual facts. 

What is it you are hoping from?

Have you looked at the help pages in the member centre?

Moan by all means, but you will get a lot more quality information back if you provide some facts, but from what I remember from an earlier post from a staff member, your line has lots of interruptions, and needs an engineer visit. Providing you have followed the guidance in the help pages, and done your local checks you will not get charged. The charge is only applicable if the fault lies your side of the Master Socket.

Do the checks, and if you are confident of your local setup, then get the fault reported - you have already wasted 2 weeks, why are you putting yourself through more grief?

[#11]

Had engineer on Friday checked all and no error but he said to us its more then likely to be the Fiber

but seems to be the same with at least 5 members in this group

[#12]

Had engineer on Friday checked all and no error but he said to us its more then likely to be the Fiber

but seems to be the same with at least 5 members in this group

[#13]

Apologies you haven't received a response here.

Unfortunately the line does still seem to be disconnecting frequently, however it is a lot more stable over the last couple of days:

The engineers notes do suggest they resolved a problem behind the faceplate which may have helped.

Are your speeds better over the last few days?

[#14]

Hi Chris

I have been in and out but I notice at the moment its not cutting off but twice I checked an only getting 16mbps, but not sure its a one off with cutting off I am hoping its not though

Thanks

Martin

[#15]

Chris

More faster speed now 30 minutes ago it was ping 14, 37.33 upload 9.5 

I will report tomorrow even to let you know.

I really do appreciate this

Martin