Plusnet 2704n drops out during evening
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Plusnet 2704n drops out during evening
22-06-2015 9:31 PM
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When this happens I check the DSL light on my Openreach modem which is on, and my internet light on the router is on. After a minute the wired connections come back on and work fine but then my devices will not connect to the wireless, even after resetting the router (this is only some of the time, other times they connect). If I can't connect I can only get it to work by going into the router settings and disabling then re-enabling my wi-fi connection.
Can someone at Plusnet help please.
Re: Plusnet 2704n drops out during evening
23-06-2015 7:32 PM
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I'm aware you've reset the router but I'd like to see if you can factory reset it as the next step: http://www.plus.net/support/broadband/hardware/plusnet-2704n-setup-guide.shtml
I'll be in the forums tomorrow too so let me know how you get on as there's a few things I'd like to try from our side if that doesn't help.
Re: Plusnet 2704n drops out during evening
25-06-2015 6:41 PM
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I am away from home during the week so I can do this tomorrow late afternoon if that suits, I will let you know once I have done it,
Re: Plusnet 2704n drops out during evening
27-06-2015 8:58 AM
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I have tried the factory reset through the advanced options of the router if that does the same effect.
One thing I noticed yesterday evenening was the router dropped all connectivity twice and both times was when we booted a laptop up and connected wirelessly. During the mornign and day this doesn't seem to happen just in the evening.
Thanks
Re: Plusnet 2704n drops out during evening
27-06-2015 12:22 PM
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Re: Plusnet 2704n drops out during evening
28-06-2015 9:43 AM
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Re: Plusnet 2704n drops out during evening
29-06-2015 2:13 PM
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Re: Plusnet 2704n drops out during evening
01-07-2015 9:32 PM
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Re: Plusnet 2704n drops out during evening
02-07-2015 10:02 AM
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Re: Plusnet 2704n drops out during evening
07-07-2015 8:30 PM
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The last 2 nights the router has dropped connection again, wireless devices then can't connect even if I do a restart of the router.
The only way it seems for wireless devices to work again is to log into the router disbale then reenable the wireless settings
Re: Plusnet 2704n drops out during evening
08-07-2015 9:08 PM
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Re: Plusnet 2704n drops out during evening
09-07-2015 4:36 PM
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Re: Plusnet 2704n drops out during evening
09-07-2015 6:13 PM
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Re: Plusnet 2704n drops out during evening
14-07-2015 6:43 PM
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I also used the new cable between the Openreach modem and the router.
Re: Plusnet 2704n drops out during evening
21-07-2015 11:10 PM
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I have temporarily put my old BT Home Hub 3 on instead of the 2704N, and will monitor over the next few nights. If the HomeHub3 proves to be solid and not keep failing could I get a replacement router and will it be a 2704 as this is the 2nd one I have had with the same problem.
Thanks
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