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PlusNet is slowing my speed

ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

PlusNet is slowing my speed

Hi to all

It looks like all of you have this up and down problem longer than me.

It’s been a good year +, With PlusNet

But from beginning of august 2016 things are going down for me, my 38Mbps broadband dropped to (10 – 25Mbps) it looks like we are paying more for the service PlusNet provides.

This morning I remembered 56k web page loading takes way too long for 25Mbps its killing me

PlusNet is advertising free broadband to new customers by coting our broadband Speed to half.

It looks like we are paying for their new customers.

The first time I called I was advised to move to their business broadband it has fast service.

So is it time to change ISP?

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,457
Thanks: 630
Fixes: 56
Registered: 21-09-2009

Re: PlusNet is slowing my speed

@ecrTech

 

You may have a problem on your line or you could have been caught in this issue https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1354749#U135... which started at the beginning of August

First thing is to check for a phone fault (if Plusnet provide the phone start here https://www.plus.net/help/phone/phone-line-troubleshooting/ ) If you do have a phone voice fault, report it as such and do not mention any broadband issues. And then when that is fixed, see if the broadband is better.

Then if still not solved (or no phone fault is in evidence) start with the FTTC guides at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188

ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

Re: PlusNet is slowing my speed

every things fine on my end I tested all reseted the msdn and the BT openreach all ok

But after the post on the 8th, yesterday my speed went even slower jumping between 2 and 8Mbps