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PlusNet - help please

Jeannine
Dabbler
Posts: 11
Registered: 11-01-2014

PlusNet - help please

After 6 weeks Angry since my first enquiry to Plusnet to upgrade from ADSL to fibre , we eventually had an engineer visit this morning. 
However, for about the last four weeks we had been getting download speeds of about 18-20Mbps, but after our fibre install it's still the same according to the BT Wholesale site!  It says that the line is capable of up to 38Mbps so absolutely nothing has changed!
The engineer said that he had done the work at the cabinet, and he put a new facing plate on the master socket, and installed the HubOne.  It's a bit disappointing
not to have a rather faster download speed - which is what I'm paying for.
I have spent HOURS  Shocked on the phone and waiting to be connected to the 'instant' online chat to Plusnet over the last few weeks, so is there anyone from Plusnet here who could check this out please, please, please...??  Thank you!!
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: PlusNet - help please

Can you try logging in to the router and pressing disconnect, waiting a few seconds and then connect.
You should see an improvement in the speeds nearly straight away.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Jeannine
Dabbler
Posts: 11
Registered: 11-01-2014

Re: PlusNet - help please

Chris, thanks so much!  Why didn't anyone tell me this!  Download speed on the Mac, wireless, now 35.72Mbps - instant improvement.  It's about 27Mbps on the iPad according to Ookla speed test.  Much happier - thanks!  Smiley Smiley Smiley