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PlusNet Wrong Profile?

danludlow
Rising Star
Posts: 397
Thanks: 24
Fixes: 1
Registered: ‎03-12-2014

PlusNet Wrong Profile?

Until BTO reset my connection this morning, BTW Performance test showed my Profile as 30Mbps Since reset, it is showing 49.57, yet my Down speed remains at 30mbps.
Does my profile need updating?
4 REPLIES
Terranova667
Pro
Posts: 1,320
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: PlusNet Wrong Profile?

Hi have you checked to see what your plusnet current line speed is set to you can do that here https://portal.plus.net/my.html?action=data_transfer_speed
It maybe the case that it hasn't automatically updated yet, if it hasn't you can phone support to change it for you if you don't want to wait for someone on the CRT to visit the forum.   
Plusnet Help Team
Plusnet Help Team
Posts: 5,959
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: PlusNet Wrong Profile?

From what I can see it's increased now?
Let us know if your still seeing speeds slower then this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
danludlow
Rising Star
Posts: 397
Thanks: 24
Fixes: 1
Registered: ‎03-12-2014

Re: PlusNet Wrong Profile?

@Matthew Wheeler
Speed has improved noticeably, its all looking good today thanks. Seemingly my connection will support the Extra service again, but its early days and best see how the dust settles.
Thanks to you, and all involved for their efforts getting this sorted, greatly appreciated.
KatC
Grafter
Posts: 60
Registered: ‎16-02-2015

Re: PlusNet Wrong Profile?

Thank you, let us know if you need anything further  Smiley