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PlusNet Fibre Optic

Newbie
Posts: 1
Registered: ‎11-12-2020

PlusNet Fibre Optic

Flatmates and I are thinking of upgrading our PlusNet to their fibre optic provision but I've seen a few horror stories about their upgrade service.

Anyone been through it? How painful was it? Is their standard router any good? Who else would you recommend if not them?

Thanks.

1 REPLY 1
Seasoned Hero
Posts: 5,799
Thanks: 2,561
Fixes: 169
Registered: ‎30-06-2016

Re: PlusNet Fibre Optic

@actiopabs94  Welcome to the forum.

The horror stories you read relate as you say, to what I suspect to be the relatively few cases where something goes wrong. For these poor souls they have to cope with the currently totally.inadequately staffed Plusnet customer services department. 

The majority will only suffer a short outage during the change over and all that you need to do is change the hub. I can't comment on whether customer services are any better should things go wrong with other budget providers. I suspect that in general you get what you pay for so if you pay for a premium priced ISP then you will get better service from their customer services.

The Plusnet Hub One is again a budget offering. Many of us has picked up a BT Smarthub 6 from an auction site and use that instead, they go for around £20, https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...