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Plus net virtually unusable

Portperran
Newbie
Posts: 1
Registered: 25-02-2016

Plus net virtually unusable

We have had fibre broadband vis Plusnet for about two years with no problems until about 2 weeks ago.
Now....virtually unusable.
Have contacted support who suggested changing channels. I've tried them all with no improvement.
Raised another fault via internet on Monday but no reply.
Any ideas?
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Plus net virtually unusable

That sounds like you've been through the wireless troubleshooting. Do you have any problems if you use an ethernet cable rather than a wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
runhare
Aspiring Pro
Posts: 512
Thanks: 47
Fixes: 1
Registered: 09-10-2007

Re: Plus net virtually unusable

Hi Portperran,
What is your set up? which model of router are you using? What kind of computers or devices are connected? What are the operating systems in use ?
When you say the internet is unusable, can you describe in a bit more detail the symptoms?
All the above is useful info before forum members can start to suggest ways to assist you.
Thanks