Plus net profile changed by mistake?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Plus net profile changed by mistake?
Plus net profile changed by mistake?
29-05-2016 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Guys
We have had PN fibre for 3 weeks and initially we were stuck on an ADSL profile.
I think we have gone back to that now as once it was sorted we jumped from 20mb to 38mb as we are 300ft from the green box.
I have just checked our profile and it seems to be 21mb although from the stats at the bottom I am sure we are syncing at 39mb
Estimated line speed:3.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2016-05-06 11:34:40
Current line speed:21 Mb
Also the sync looks fine:
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
Best wishes
Jez
Re: Plus net profile changed by mistake?
29-05-2016 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The stats show you haven't lost sync so your getting full speed for the 40/2 package from the cab it's the Plusnet Profile that has screwed up for some reason, a quick call ( i use the term quick very loosely ) to support or online chat and they can set it back to where it should be.
Re: Plus net profile changed by mistake?
29-05-2016 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes the Plusnet Line Speed of 21Mb is slowing you down as that is a hard limit.
Your data speeds are shown as
. Data rate: | 1999 / 39952 |
Which is equal to 39.9Mbps down and 1.9Mbps up so you can see that the Plusnet Line Speed is hindering your line.
As support are close for the night, it would be better in the morning to either call Plusnet or use Chat and get them to increase the Plusnet Line Speed.
Once that has been done, and you have verified it at https://portal.plus.net/my.html?action=data_transfer_speed then log onto your router, click "Disconnect", wait a minute and then click "Connect" to get the new and corrected speed.
Re: Plus net profile changed by mistake?
30-05-2016 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Picking this up now.
Re: Plus net profile changed by mistake?
30-05-2016 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you try a disconnect/reconnect and see if that's fixed now?
Re: Plus net profile changed by mistake?
30-05-2016 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris
That's perfect now, thanks everyone else for suggesting what issue was as well
Out of interest how can we end up back on the wrong profile and do I need to check regularly?
Thanks
Jez
Re: Plus net profile changed by mistake?
30-05-2016 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Basically in our system there is a 'supplier product' and then a 'connection profile' based on the supplier product, the product was set wrong. Now I've corrected that it shouldn't change again.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Plus net profile changed by mistake?