Please put me back on the correct Package

[#1]

Hi can someone on the CRT please put me back on the correct package, i had my new contract kick in today it was supposed to remain as it was but with a discount but it seems i have been put on the 40Mb package instead WTH i never agrred to this please sort this out ASAP.  
BTW test below
Current Plusnet profile setting
Phone exchange:
   RUNCORN EAST
Estimated line speed:
   32Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-08-12 18:06:36
Current line speed:
   40 Mb
It seem maybe the agent that did the estimate check ( the 12th august was the day i made the new deal) and thought i was on the lower package without checking what i really was on  still not happy he didn't bother to check that first

I have mentioned this also in a ticket here Question #109063717

[#2]

Is no one from the CRT bothering to show up today or what ?

[#3]

ok i had a long conversation with a agent on live chat at first wouldn't believe i was previously on the 8/20 package because their estimate which we all know is the low end would only say 32Mb it wasn't until i posted the results of the BTW Further diagnostic test that showed what the line was able to do and that iwas just being capped that convinced him other wise,  the agent then spoke to someone and they put me back on the 80/20 package with the discount
I have checked and i am back on the 80/20 service but  i have a different phone number and Exchange listed I wont post it here but can someone on the CRT please look into this i don't want to go back on to live chat and go through it all again with someone else, I have post the same to the ticket that the agent i spoke to in chat opened up showing the change back and the discount applied but maybe CRT can sort it faster if one shows up.
  here's the ticket that the online agent opened - #109518900

[#4]

Seriously is no one from the CRT helping on the forums any more 

[#5]

They are below strength but around.

[#6]

not around enough it seems or they are being very picky of which topics they are looking and responding to.

[#7]

Will we see anyone from the CRT today or is there more chance to see a yeti or the lochness monster

[#8]

So no one from CRT is going to bother to respond to my request despite me seeing Adam respond to one or to other threads is this what we can expect from plusnet now, I'm seriously regretting staying here on a new deal maybe i should have jumped ship instead.

[#9]

Sorry for the lack of reply, we've been a bit short on numbers this week.
I think that should be sorted now, it was a side effect of the way we had to move your account back to the right package.

[#10]

Hi Chris thanks for sorting that  just checked and all good on that front.
just one more thing Has the discount been added to my account it's supposed to be £14.99 but it's saying the old price of £19.99, thanks again for the help much appreciated 

[#11]

The product line in account summary always shows the full price. Any special discount might be mentioned in a Service Notice, but otherwise is shown to the customer only on invoices.

[#12]

Ah i see thanks for spraxyt i have a ticket that the online agent opened mentioning the discount so if that is all that is needed then that's fine i'll see how it is when my next bill is due at the end of September, cheers