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Please help

deadman2020
Grafter
Posts: 59
Registered: 24-06-2013

Please help

I tried Plusnet support and they say there is no issue and it must be my end (I had to turn off the modem overnight for them to test). But I don't see how it is my end since I tried on two different PC's and two different routers, including the Plusnet supplied Technicolor router with the same results.
Can some kind people do a tracert to virtualdjradio.com for me and post their results here. Thanks.
5 REPLIES
BHLC
Dabbler
Posts: 18
Registered: 04-09-2015

Re: Please help

This is a current tracert from work (Bt Business as ISP):
Traceroute has started…
traceroute to virtualdjradio.com (52.0.120.216), 64 hops max, 72 byte packets
1  192.168.1.1 (192.168.1.1)  2.337 ms  2.411 ms  1.932 ms
2  host81-139-96-1.in-addr.btopenworld.com (81.139.96.1)  115.094 ms  80.139 ms  79.509 ms
3  213.120.182.141 (213.120.182.141)  251.920 ms  71.319 ms  66.465 ms
4  213.120.161.82 (213.120.161.82)  64.902 ms  34.321 ms  34.434 ms
5  31.55.164.59 (31.55.164.59)  35.694 ms  35.758 ms  35.610 ms
6  31.55.164.107 (31.55.164.107)  34.325 ms  38.020 ms  35.494 ms
7  acc1-10gige-0-2-0-5.bm.21cn-ipp.bt.net (109.159.248.106)  40.101 ms  38.794 ms  40.202 ms
8  core2-te-0-4-0-4.ilford.ukcore.bt.net (109.159.248.6)  39.451 ms  40.110 ms  40.071 ms
9  core4-te0-19-0-3.faraday.ukcore.bt.net (213.121.193.45)  39.722 ms  38.434 ms  38.288 ms
10  peer2-et-10-3-0.faraday.ukcore.bt.net (62.6.201.171)  37.600 ms  38.081 ms  37.870 ms
11  213.137.183.36 (213.137.183.36)  37.764 ms  37.312 ms  37.012 ms
12  ixp1-xe-0-0-1-0.us-ash.eu.bt.net (166.49.208.43)  128.433 ms  112.351 ms  112.598 ms
13  166-49-169-14.eu.bt.net (166.49.169.14)  119.240 ms  119.652 ms  119.319 ms
14  * * *
15  * * *
16  205.251.245.244 (205.251.245.244)  120.514 ms  121.057 ms  118.573 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
31  * * *
32  * * *
33  * * *
34  *

(I stopped it at this point Hope this helps)
davenos
Rising Star
Posts: 189
Thanks: 33
Registered: 14-01-2015

Re: Please help

This is mine from my Plusnet connection at home
C:\Windows\system32>tracert www.virtualdjradio.com
Tracing route to www.virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2    23 ms    23 ms    23 ms  lo0.13.central13.ptw-bng01.plus.net [195.166.128
.173]
  3    23 ms    23 ms    23 ms  irb.13.ptw-cr02.plus.net [84.93.249.50]
  4    25 ms    24 ms    25 ms  195.99.126.182
  5    25 ms    26 ms    24 ms  core3-BE5.faraday.ukcore.bt.net [213.121.193.178
]
  6    24 ms    24 ms    25 ms  peer2-et-9-3-0.faraday.ukcore.bt.net [62.6.201.1
67]
  7    24 ms    33 ms    24 ms  213.137.183.38
  8  109 ms  108 ms  109 ms  t2c1-p0-0.be-bru.eu.bt.net [166.49.208.150]
  9  104 ms  106 ms  104 ms  166-49-169-18.eu.bt.net [166.49.169.18]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12  109 ms  109 ms  109 ms  205.251.245.47
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Please help

This is from a bytemark VPS
traceroute to virtualdjradio.com (52.0.120.216), 30 hops max, 60 byte packets
1  213-138-103-3.no-reverse-dns-set.uk0.bigv.io (213.138.103.3)  0.678 ms  0.671 ms  0.703 ms
2  te3-4.cr2.man.bytemark.co.uk (91.223.58.64)  0.620 ms  0.662 ms  0.845 ms
3  te-8-1.car1.Manchester1.Level3.net (195.50.119.77)  1.325 ms  1.365 ms  1.424 ms
4  ae-1-60.edge1.Washington1.Level3.net (4.69.149.13)  79.556 ms ae-2-70.edge1.Washington1.Level3.net (4.69.149.77)  79.538 ms ae-1-60.edge1.Washington1.Level3.net (4.69.149.13)  79.479 ms
5  AMAZON.COM.edge1.Washington1.Level3.net (4.28.125.110)  79.550 ms  79.723 ms  79.962 ms
6  * * *
7  * * *
8  205.251.245.246 (205.251.245.246)  80.702 ms  80.641 ms 205.251.245.121 (205.251.245.121)  80.533 ms
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

I see the same from work too.
Looks like the problem starts to occur in the Amazon EC2 cloud.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Terranova667
Aspiring Pro
Posts: 1,248
Thanks: 57
Fixes: 2
Registered: 19-02-2014

Re: Please help

There shouldn't be a need to turn the modem off at all especially for testing,  the router i can understand not the modem that could have done more harm than good.
as for the trace you asked for
Tracing route to virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
 2    13 ms    12 ms    13 ms  lo0.11.central11.pcl-bng02.plus.net [195.166.130.152]
 3    13 ms    12 ms    48 ms  irb.11.PCL-CR02.plus.net [84.93.249.98]
 4    14 ms    13 ms    13 ms  195.99.126.98
 5    13 ms    13 ms    13 ms  core3-te0-0-0-21.faraday.ukcore.bt.net [109.159.249.171]
 6    13 ms    12 ms    13 ms  peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.165]
 7    13 ms    13 ms    13 ms  213.137.183.38
 8    93 ms    93 ms    92 ms  ixp1-xe-1-0-0-0.us-ash.eu.bt.net [166.49.208.53]
 9    93 ms   118 ms    92 ms  166-49-169-18.eu.bt.net [166.49.169.18]
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12    94 ms    93 ms    93 ms  205.251.245.250
it timed out for the rest of the hops after the 12th  
deadman2020
Grafter
Posts: 59
Registered: 24-06-2013

Re: Please help

I've been informed the issue might be at Amazon and may be due to load balancing and dropping ICMP as low priority packets. I cannot ping the site either. But I can reach the site and just did a 4 hour DJ set no problemo but had issues with the chat so I guess it's their server/code is more the issue than the tracert here. Thanks anyhow guys.