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Please help- Fibre extra speeds slow

Newbie
Posts: 1
Registered: ‎20-12-2020

Please help- Fibre extra speeds slow

I recently got the unlimited fibre extra package from plusnet, with a guaranteed download speed of 31mgbs. However i have constantly only been receiving 8mgbs download speed, both on WIFI and ethernet connection, the downstream speed is 40. I have had multiple calls with the support team and they have asked me to factory reset the router, as well as change the wireless channel. I tried both but the internet speed has remained consistently low. Can someone at the team please look at this

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1 REPLY 1
Newbie
Posts: 1
Registered: ‎20-12-2020

Re: Please help- Fibre extra speeds slow

Hello, I have exactly the same issue - all was fine till a couple of days ago (consistently 70+ mb) now I rarely see over 5mb! Logged fault with tech support but little or no help unfortunately. Please let me know how you get on.