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Please explain speeds for newbie instalation

Danglese
Grafter
Posts: 41
Registered: ‎10-09-2007

Please explain speeds for newbie instalation

Hi, my old adsl was about 2.2. An engineer called called today (appointment was for tomorrow 24th march). I was working, my father just happened to be here. Fiber is up and working though I have no phone connection downstairs anymore( engineer told my father I would need a digital phone!) Anyway my speed is still about 2.2, and up around 14. What should happen in the next few days normally? btw engineer apparently reported 55 speed to my dad.
4 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Please explain speeds for newbie instalation

A quirk of Plusnet's systems is that the speed profile of your line doesn't seem automatically update when you move from ADSL to FTTC.  Hopefully a staff member will pick this up tomorrow and give your profile a kick.  Even more hopefully, they'll get round to deploying better systems that don't have all these anomalies features!
The lack of a downstairs phone sounds like the installer didn't reconnect your extension wiring...  Report this as a separate fault.
mwarby
Grafter
Posts: 85
Registered: ‎11-08-2014

Re: Please explain speeds for newbie instalation

Or you could call them, the staff wont be on here till tomorrow now
Danglese
Grafter
Posts: 41
Registered: ‎10-09-2007

Re: Please explain speeds for newbie instalation

Thanks guys
Danglese
Grafter
Posts: 41
Registered: ‎10-09-2007

Re: Please explain speeds for newbie instalation

Following morning..37 WOW.