cancel
Showing results for 
Search instead for 
Did you mean: 

Please Help! Slow Broadband in the evenings for a month now.

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

@Faizan786

How is your speeds doing mine is up and down and had one dropout

 

Cheers mate

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

Waiting on QA BT to let @Gandalf  know.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

Our suppliers have completed the move to a different VLAN.

Can you confirm that your speeds are now back to normal (Might have to wait until tonight...)? -Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

I'll post random speed tests in evenings in coming days.

 

I noticed internet turn off at 1am today for about 2 minutes, maybe  that was the vlan change?

 

 

My Broadband Speed Test

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

It’s possible.

Looking good at the moment. Thumbs_Up Keep us posted over tonight if you can, and I’ll let QA know it’s worked so they can add this as an example to their further investigations.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

how often would you like results, im off work and willing to help so it benefits others.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

Cheers for your help, though I think a yea or nay might just be needed.

Our suppliers should then be able to analyse it their side, check what they’ve done to resolve the problem (I believe a VLAN change isn’t as straightforward as you and I might think as there’s a lot of variables and moving parts) and then figure out any common themes with other circuits in a similar situation.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

My Broadband Speed Test