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Please Help! Slow Broadband in the evenings for a month now.

Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Please Help! Slow Broadband in the evenings for a month now.

Dear Admin's,

 

I have for the last month or so had my fibre speed dramatically decreased to 3 to 4mb from 43mb.

 

This only happens at 5pm till 11pm, before these times i get solid 43mb wired/wireless.

 

I have just come off chat support and was told no fault found again. This is definitely a HOT svlan issue that cannot be detected by chat support. i think the admin need to pick this fault up at QA and get BT   to resolve it.

 

I advised chat support that there is no use of a engineer visit due to fault happening after their work hours.

 

Please can someone pick this fault up and resolve it.

 

It's been unbearable to use during evenings.

 

Many Thanks 

82 REPLIES
Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

My Broadband Speed Test

 

Latest speed test. 43mb Profile.

 

Unbearable everyday from 5pm to 11pm,

Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

My Broadband Speed Test

 

Back to normal at 11pm.

 

Someone somewhere must know the cause of this.

Terranova667
Pro
Posts: 1,320
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Registered: ‎19-02-2014

Re: Please Help! Slow Broadband in the evenings for a month now.

It sure looks like a hot svlan, there have been a fair few cases on the forums lately of this issue, @Gandalf has been dealing with a few of them I believe he's back at work tomorrow so hopefully he will see this and get something done for you.

rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: Please Help! Slow Broadband in the evenings for a month now.

With a bit of luck the SU group may be pushing this as well @Townman  Thumbs Up

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Superuser
Superuser
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Registered: ‎10-04-2007

Re: Please Help! Slow Broadband in the evenings for a month now.

This is a current 'Hot potato' item on the SU / PN agenda.  The holiday period hasn't helped in getting a focus on how best to speedily differentiate these potential HOT SVLAN fault reports from more usual line problems and then getting BT QA to do the neccessary. 

Definitely making progress to bring about a resolution.  Angel

Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

I saw a fix by @Gandalf on another users thread, Using ' Iift n shift'.

 

Hopefully, someone will pick this up.

Superuser
Superuser
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Registered: ‎10-04-2007

Re: Please Help! Slow Broadband in the evenings for a month now.


Faizan786 wrote:

I saw a fix by @Gandalf on another users thread, Using ' Iift n shift'.


It's not quite a 'lift 'n' shift, but something similar further up the network chain. Hopefully @Gandalf will be along to cast his eye over this problem.

Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

My Broadband Speed Test

 

Like clockwork every evening. hopefully these help.

Bluejay5
Aspiring Pro
Posts: 203
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Registered: ‎05-11-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

Yes I am sure they will look in to it soon even us were been having this for at least 8 weeks

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Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

8 weeks.... Damn, you sure are a PN stockholder to stay faithful. Funny

 

Thank god its past 11pm, I can get full speeds again.

 

I hope this won't turn into the 'Apple we are slowing your service to help you scenarios'. 

veL
Dabbler
Posts: 19
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Registered: ‎15-12-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

Yep, around 8 weeks for me too. Really bad between 7-11 here.

Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: ‎31-05-2015

Re: Please Help! Slow Broadband in the evenings for a month now.

Have a look at my speed tests above, its like magic back to normal at 11pm.

 

BT and PN fully aware of this. tech support useless on chat/phone.

Superuser
Superuser
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Registered: ‎10-04-2007

Re: Please Help! Slow Broadband in the evenings for a month now.


Faizan786 wrote:

BT and PN fully aware of this. tech support useless on chat/phone.


This case has already  been added to the SU thread on the topic so should be picked up today.

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Please Help! Slow Broadband in the evenings for a month now.

@Faizan786 I'm picking this up now. I'll post back soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team