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Please Action my Ticket 106950788

Posts: 39
Registered: ‎30-07-2007

Please Action my Ticket 106950788

I am paying for high speed fibre but only getting low speed - so i asked sales to drop my payment to reflect this as the speed I am experiencing, the lower payment would cover me. I was directed to another department who notifies me that there is a possible fault on my high speed fibre and a fault ticket was raised of 106950788 and it was in your court. I was told that the issue was sent further up the chain. I have heard no more and the given date of action has passed. Please will someone update me? I have left messages on the ticket line which have gone unanswered and I am still paying for speeds in the high price range which the lower price range cope with. I would have at least expected a response and not to have resorted to telling everyone my story to try and shake someone into action.
Still no action on this ticket since July 6! Embarrassed
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Please Action my Ticket 106950788

It looks like we need to book a engineer.
If you can update the ticket I'll get that booked for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team