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Please Action my Ticket 106950788

Peterxrm
Grafter
Posts: 39
Registered: 30-07-2007

Please Action my Ticket 106950788

I am paying for high speed fibre but only getting low speed - so i asked sales to drop my payment to reflect this as the speed I am experiencing, the lower payment would cover me. I was directed to another department who notifies me that there is a possible fault on my high speed fibre and a fault ticket was raised of 106950788 and it was in your court. I was told that the issue was sent further up the chain. I have heard no more and the given date of action has passed. Please will someone update me? I have left messages on the ticket line which have gone unanswered and I am still paying for speeds in the high price range which the lower price range cope with. I would have at least expected a response and not to have resorted to telling everyone my story to try and shake someone into action.
Still no action on this ticket since July 6! Embarrassed
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Please Action my Ticket 106950788

It looks like we need to book a engineer.
If you can update the ticket I'll get that booked for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team