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PlayStation 4 pro problems....

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: PlayStation 4 pro problems....

@Malikk,

 

I can see that a new router has been ordered and that should be with you by the end of this week. 

 

Is it a particular game that you're experiencing problems with, or every online game? Any worse than others?

 

The ports you've noted as forwarding which ones are they? 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

Same problem with all online games, I can't remember all of them. But I got them from a port forwarding website that was given to me by your help desk.

Fifa 19 and call of duty Black ops 4 are the only games I play online.

Moderator's note by Mike (Mav): Post released from Spam Filter.

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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: PlayStation 4 pro problems....

Hi @Malikk,

 

Thanks for that. I noticed you mentioned you had NAT issues previously. To my knowledge NAT Type 2 on a PS3/4 is the ideal NAT type. It's down as moderate, but by default it should mean that all relevant PS ports are open. The only thing I can see that's concerning on those pictures is the fluctuation (specifically the upload speed - the downstream looks fine). You're going to get some fluctuation, and especially running tests one after the other, but that seems rather harsh.

 

Would it be possible to factory reset the router back to defaults initially, and then retest plugged into one of the other ethernet ports in the back of it. 

 

Ideally if you could run a separate hardwired test from a laptop or PC from speedtest.btwholesale.com (you won't be able to do this on your PS4 browser FYI).

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

Normally NAT Type 2 is ok, but when I play call of duty it shows strict in the game network information. I tried pinging some websites and also the router, and I did a continuous ping test. Most of the pings were normal but some were over 400. All the tests showed fluctuations in ping and upload. Download is fine, always around 30 to 35.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: PlayStation 4 pro problems....

 

Thanks for the update, @Malikk

 

Could you confirm the results of the wired speed test as per @JOLO's request?

 

Best wishes

 

Dave

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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

BT Wholesale Broadband Performance Test

 

 

Broadband Speed Test Results

 

Test 1

 

Download Speed (Mbps): 31.76 

Upload Speed (Mbps) : 5.97 

Ping Latency (ms): 49

 

Test 2

Download Speed (Mbps): 30.56 

Upload Speed (Mbps) : 4.27 

Ping Latency (ms): 17

 

Test 3

Download Speed (Mbps): 34.40 

Upload Speed (Mbps) : 7.02 

Ping Latency (ms): 23

 

Test 4

Download Speed (Mbps): 33.28 

Upload Speed (Mbps) : 3.04 

Ping Latency (ms): 19

 

Test 5

Download Speed (Mbps): 33.04 

Upload Speed (Mbps) : 3.36 

Ping Latency (ms): 27

 

Test 6

Download Speed (Mbps): 33.60 

Upload Speed (Mbps) : 7.29 

Ping Latency (ms): 21

 

Test 7

Download Speed (Mbps): 31.04

Upload Speed (Mbps) : 6.86

 

Ping Latency (ms): 226

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Plusnet Help Team
Plusnet Help Team
Posts: 1,895
Thanks: 328
Fixes: 106
Registered: ‎26-03-2018

Re: PlayStation 4 pro problems....

Hi @Malikk,

 

Thank you for sending those results over. As you've mentioned, the throughput speed looks about right but the ping is fluctuating quite a bit. I'm sorry for any inconvenience that this is causing you.

 

Please let us know if this issue persists once you have the new router.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

Hi
The above tests are from the new router, this is exactly my problem. The ping and upload is very erratic, coursing huge problems with online gaming.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: PlayStation 4 pro problems....

Hi @Malikk,

 

Thanks for confirming.

 

At this stage, I'd have to confirm that we've pretty much covered everything we can do in terms of your connection. If the results you've provided have been generated via a wired connection we'd need to raise this to our suppliers to investigate further as both your download and upload speeds are below the minimum we'd expect for your line.

 

If this is the case, please raise a fault here so that we can ask them to investigate this further for you and then let us know you've done so.

 

If those test results are over wifi, please re-run over a wired connection and let us know the results.


 

Best wishes

 

Dave

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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

The tests i carried out were over a wired connection, and with the new router.

i have a raised a fault with the link you have have provided. 

 

Thank you for all your help. i hope this gets sorted ASAP.

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Plusnet Help Team
Plusnet Help Team
Posts: 15,137
Thanks: 440
Fixes: 124
Registered: ‎27-04-2007

Re: PlayStation 4 pro problems....

Thanks, I've just picked that up and have added an update to the account for you: https://www.plus.net/wizard/?p=view_question&id=187712792 - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎19-02-2019

Re: PlayStation 4 pro problems....

Hi

I played fifa last night and it was OK, not that much latency. It's a lot better. Was something done to fix the problem?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,628
Thanks: 5,520
Fixes: 934
Registered: ‎21-04-2017

Re: PlayStation 4 pro problems....

Not that I'm aware of, but I'm glad that your gaming has improved. Thumbs_Up let us know if you experience any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎04-08-2018

Re: PlayStation 4 pro problems....

Hi Gandalf... my battlefield problems have come back... Whatever was done before worked great but now my latency error is not letting me play battlefield 5 again... please help