PlayStation 4 pro problems....
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12-02-2019 9:08 PM
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Ps I'm supposed to get about 37mb down and 7mb up
Thanks
Fixed! Go to the fix.
Re: PlayStation 4 pro problems....
13-02-2019 1:12 PM
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Sorry to hear you're having issues.
We're aware of a issue in your local area that may be causing poor speeds and our suppliers are investigating.
We'll update you as soon as we know more
Re: PlayStation 4 pro problems....
13-02-2019 9:41 PM - edited 13-02-2019 11:38 PM
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UPDATE! I've connected my ps4 to my phone using my o2 network data and my battlefield 5 worked instantly and every game I joined without any problems...... soon as I connected back over to my plusnet LAN or wifi I couldn't connect to a single game.... not very happy ..
Re: PlayStation 4 pro problems....
14-02-2019 12:18 PM
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Re: PlayStation 4 pro problems....
14-02-2019 6:45 PM
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Re: PlayStation 4 pro problems....
15-02-2019 9:51 AM
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Sorry to hear this.
The speed tests you've done look to be on target for your sync rate of 35mbps.
Can you try a factory reset of the router using the pinhole at the back letting us know how it goes?
16-02-2019 7:31 PM
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Thank you really appreciate the help 👍
Re: PlayStation 4 pro problems....
17-02-2019 9:12 PM
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That's great to hear @Discopimp. If there's anything we can help you with moving forwards please do let us know.
Re: PlayStation 4 pro problems....
19-02-2019 11:41 AM
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Hi
I'm new to the forum. I recently switched to Plusnet fibre broadband a month ago, but i have been getting huge latency problems on my PS4 Pro. i had sky fibre before and didn't have any problems, but now with Plusnet online gaming is a huge problem for me. i tried everything, from port-forwarding to DMZ, and switching off UPNP. Please refer to the results of my tests below.
url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/44a8e3a8a96cb7a269a33b4324a25b5f40... Broadband Ping[/url
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/44a8e3a8a96cb7a269a33b4324a25b5f40... alt="My Broadband Ping - Plusnet Hub one" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/44a8e3a8a96cb7a269a33b4324a2..." /></a>
Re: PlayStation 4 pro problems....
19-02-2019 12:17 PM
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Hi @Malikk,
Thanks for getting in touch.
Your first link comes up with a 404 error and the second appears to link to the OP's lag thread.
Could you please post the results of a ping and tracert test directly into this thread (rather than an external link) and we'll take a look?
Best wishes
Dave
Re: PlayStation 4 pro problems....
19-02-2019 1:29 PM
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Hi Dave
Thank you for your quick reply. i am having a bit of a problem working out how to do this. I am using the BQM, but i am unsure how to share or view the full data.
Re: PlayStation 4 pro problems....
19-02-2019 1:45 PM
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Hi @Malikk,
There are a couple of ways, you should be able to copy and paste the photo directly into the rich text box. Alternatively, you can save the image to your device and then when you're replying here there will be some icons, one of them (detailed below highlighted in yellow) will allow you to upload the image to your reply.
Re: PlayStation 4 pro problems....
19-02-2019 1:48 PM
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Re: PlayStation 4 pro problems....
19-02-2019 2:19 PM
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Thanks @Malikk,
You got it spot on by the way.
So below I'm going to put some copies of your connection logs and your line test just for reference:
There's nothing of concern here. While there's one or two drops on the connection some of them look like router reboots (Im going to guess yourself when you've been having multiplayer issues?). The GEA looks great for your line too.
A few questions, is it just gaming you're having an issue with, or are you having any other symptoms, for example is your speed consistent, and your connection working as expected?
Your PS4 Pro, do you connect over wireless or is it hardwired into your router?
Re: PlayStation 4 pro problems....
19-02-2019 2:29 PM
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