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Ping spikes while gaming

rebooter
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-09-2019

Ping spikes while gaming

For over a week now I have been getting ping spikes, which means my gaming life is basically dead. I've called up support and been asked to do many things but they seem no nearer to fixing it.

An example of the ping spikes are attached.

The tracert is as follows:

 

Tracing route to google.com [***.**.***.**]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  PNHUB1 [192.168.0.1]
  3    10 ms    10 ms    10 ms  84.93.253.112
  4    10 ms    10 ms    10 ms  84.93.253.115
  5    68 ms    98 ms    79 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
  6    13 ms    11 ms    11 ms  peer2-et3-0-2.slough.ukcore.bt.net [62.172.103.216]
  7    11 ms    11 ms    11 ms  109.159.253.195
  8     *        *        *     Request timed out.
  9    11 ms    11 ms    10 ms  64.233.175.90
 10    11 ms    11 ms    11 ms  74.125.242.83
 11    12 ms    11 ms    11 ms  216.239.58.131
 12    11 ms    14 ms    11 ms  209.85.143.66
 13    13 ms    14 ms    12 ms  108.170.246.161
 14    30 ms    12 ms    36 ms  108.170.238.123
 15    12 ms    12 ms    11 ms  ************.net [***.**.***.**]

Trace complete.

 

 

It seems to be core1-BE1.southbank.ukcore.bt.net [195.99.125.130] which is the issue. You can ping this directly and will see it spike.

How do I go about reporting this?

 

Btw I have rebooted my router, connected a pc directly to the router ports using a cable, connected the router directly to the test socket, tried different cables, gone to the bt speedtest site etc. I am fairly certain the above ip is the cause of my routing woes.

 

Thanks for any suggestions.

 

 

3 REPLIES 3
Community Gaffer
Community Gaffer
Posts: 17,713
Thanks: 702
Fixes: 167
Registered: ‎05-04-2007

Re: Ping spikes while gaming

Hi there,

 

Sorry that you're having issues with gaming, however that tracert shows no issue, the final hop (which is the important one) shows a ping time of 12ms.

 

Intermediate hops can show higher pings as the device the traffic is going through is likely not prioritising ping traffic and is doing the routing of internet traffic as a priority. Pinging these hops isn't a good way to see whether you're getting ping spikes TBH, it's better to ping the final destination and see what differences in ping you're getting there.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Highlighted
rebooter
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-09-2019

Re: Ping spikes while gaming

Thanks for the reply and good call! I'm now having an engineer come out to look at it so hopefully we'll get to the bottom of it.

Plusnet Help Team
Plusnet Help Team
Posts: 14,329
Thanks: 4,470
Fixes: 731
Registered: ‎21-04-2017

Re: Ping spikes while gaming

Thanks for getting back to us @rebooter 

Let us know how it goes, fingers crossed the engineer can fix the problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team