Ping Climbing concerns
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Ping Climbing concerns
17-06-2015 2:32 PM
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I realise these aren't massive differences and most people wouldn't notice them but my concern is that it is something that will get worse rather than better. It's more disappointing due to the fact that I was tossing up between plusnet and virgin and found this to be the case after the fact. I've also noticed from looking around the forums that people are typically getting around 15 ping which is more what I was expecting from their most expensive package which I am using.
So are these figures consistent with other people, specifically in the Dundee area or can I expect things to get better/worse at all? (Side note, the download/upload speeds are both fine, more or less what was expected.)
Re: Ping Climbing concerns
19-06-2015 7:16 PM
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If you had high interleaving on your downstream you can add 8ms onto that range and another 8ms if you have high interleaving on your upstream at the same time.
Even with interleaving both ways though (worst case) I wouldn't expect pings to shoot into the 50ms at all.
If you can't get any stats from your modem I'd suggest you kindly ask a staff member to post your profile and see what's happening to your line
Just out of interest, what Modem/Router are you using to connect?
Re: Ping Climbing concerns
21-06-2015 12:16 AM
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I'm using the standard router that was supplied with the install from plusnet. 2740N (If that means anything to you.)
I haven't changed anything and my ping seems to have settled fairly consistently around mid 50's lately which is annoying. I tried asking the live chat but they said there was nothing wrong with the line and that the ping I was quoting wasn't enough to be a problem. (I would disagree.)
I guess if I hear nothing else from here my next step is to send a ticket about it.
dick:quote
Re: Ping Climbing concerns
21-06-2015 1:39 PM
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If you can look on the back of the modem and see whether it has ECI or Huawei written on it, that would help.
You should definitely put a ticket in, reference it in your post so the staff can get on it asap in the working week
Re: Ping Climbing concerns
22-06-2015 11:02 AM
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Re: Ping Climbing concerns
22-06-2015 3:12 PM
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And thank you, I got the emails about the line test and potential fault. I shall wait and see if it resolves.
Re: Ping Climbing concerns
26-06-2015 2:53 PM
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This is all pretty disappointing honestly considering plusnet talk about priority service with gaming/streaming etc which was why I chose to come to them and yet I can't even get a stable/low ping that comes close to what Virgin gives in the same region and I'm not really sure what else I can do about it seeing as I've already had an engineer out which was supposed to have fixed the issue but evidently did nothing.
Re: Ping Climbing concerns
26-06-2015 3:12 PM
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Re: Ping Climbing concerns
26-06-2015 9:05 PM
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Re: Ping Climbing concerns
27-06-2015 2:10 AM
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If I were in your situation I'd give a different router a try, preferably something with broadcom chipset just to try it out on the line and see how it reacts compared to the lantiq based ECI modem.
It must be tempting to give Virgin a try but IIRC they have a ton of "Fair usage" thresholds, especially on the upload side of the network.
Re: Ping Climbing concerns
27-06-2015 1:49 PM
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