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Phone number broadband supplied on incorrect

FIXED
Superuser
Superuser
Posts: 2,553
Thanks: 239
Fixes: 5
Registered: 06-04-2007

Phone number broadband supplied on incorrect

Hi

 

I've just spotted something odd, which I'm hoping a member of staff can help us with.  I'm at the in-laws and they've just received their phone bill from BT, which looks high, so I've just been looking at saving them some money on it.

 

When I went to the product change with Plusnet (broadband is with you), the speed estimates are showing as n/a.  I've then noticed that the phone number is different.  What's happened previously is BT have renumbered the line, so it is the old number showing with Plusnet.

Once we've solved this we might be able to get the phone over to Plusnet as well!

 

Thanks

 

Phil

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Phone number broadband supplied on incorrect

Fix

Hi Phil, I'll be happy to help.

I think I've found their account, however just to make sure please could you private message me with their account username, along with their home phone number for me to update?

Thanks,

Anoush.

 

+Edit+

Thank you for your private message @pjmarsh I've updated their home phone number on their account now.

You should be able to use the product change now. I hope this helps Smiley

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Superuser
Superuser
Posts: 2,553
Thanks: 239
Fixes: 5
Registered: 06-04-2007

Re: Phone number broadband supplied on incorrect

Many thanks @Anoush, that's looking much better.  We just need to check if they are still in a contract with BT or not, and if not I'll get them switched over.  My father-in-law spent over an hour on the phone to them earlier this afternoon and still couldn't find anyone who could tell him that!

 

Thanks

Phil

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Phone number broadband supplied on incorrect

No problems Phil. Feel free to let me know on here once they've begun the transfer and I'll be happy to help make sure it's as smooth as possible.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support