Re: Phone not working & broadband dropping out
I've tested your line today and the results indicate a potential issue with the equipment connected to the phone line.
Our tests show a loop on the line, which is basically a short circuit. This could be a faulty piece of equipment or something breaking the circuit.
To rule out your equipment as the cause, we would like to see if the fault is still present with your equipment disconnected.
Firsrtly, you need to find your master socket, this is often the first telephone point where the line enters your home. If you’re still unsure of what that looks like, we have a guide here - http://www.plus.net/support/broadband/master-socket-guide.shtml
When you've found it you need to make sure it’s working properly:
* Locate your master telephone socket, and unplug all other equipment from the line (ideally, please try this from the test socket (behind the removable front plate of the master socket)
* Now take the corded handset and plug directly into the master socket.
* Pick up your handset and see if you’re still having the same problem.
If you have done all the above checks and the issue is still evident then we can arrange to send an engineer to you.
If you're still having issues, I have raised a ticket on your account to progress things further. Please feel free to respond to the ticket with your availability and let us know here. We can then progress things from our side.
Re: Broadband speed dropped
I've tested your circuit this morning and can confirm that your router is syncing at a speed of 70.2Mbps.
Are you noticing speed degradation over wired or wireless connections?
Thanks for getting back to us.
Can you give these steps a go: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193 letting us know how you get on? If you're still having issues would you be able to try a wired connection?
This would really narrow down where the issue may lie.