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Phone line switched but fibre hasn’t

zx30
Interested
Posts: 2
Registered: ‎05-10-2020

Phone line switched but fibre hasn’t

My phone line switched approx 7:30 this morning.  My confirmation letter from plusnet said I would continue to receive broadband from previous supplier until it switched to plusnet fibre.  This hasn’t happened.  My old NOWTV fibre connection can no longer connect and Plusnet fibre won’t connect either.  Is this normal?  

1 REPLY 1
zx30
Interested
Posts: 2
Registered: ‎05-10-2020

Re: Phone line switched but fibre hasn’t

Aha - it’s just come on.  Smiley