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Phone line repaired by BT, but broadband speed still slower than normal.

gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Phone line repaired by BT, but broadband speed still slower than normal.

BT appear to have repaired my line today, we now have a working landline again, after 4 days of no dial tone and reduced VDSL speeds. Normally I get about 32 M down and 6 up, during the line fault thus fell to 14/0.5.
It has returned to 14/5 not 30/5. I have power cycled the modem once and it is the same 14/5.
Should I just wait, or do I need to do anything else? Should I raise a ticket?
Many thanks
David
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

Your line is showing in sync at:
Downstream Speed 35.0 Mbps
Upstream Speed 7.1 Mbps
How's the performance now?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

Thanks, I see that reported too, however reality is still only about 15/6 at present.
Should I reboot the modem and router?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

A single disconnect/reconnect of the router shouldn't hurt. It's worth a go.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.


After rebooting my router.