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Phone line repaired by BT, but broadband speed still slower than normal.

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Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Phone line repaired by BT, but broadband speed still slower than normal.

BT appear to have repaired my line today, we now have a working landline again, after 4 days of no dial tone and reduced VDSL speeds. Normally I get about 32 M down and 6 up, during the line fault thus fell to 14/0.5.
It has returned to 14/5 not 30/5. I have power cycled the modem once and it is the same 14/5.
Should I just wait, or do I need to do anything else? Should I raise a ticket?
Many thanks
David
4 REPLIES 4
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

Your line is showing in sync at:
Downstream Speed 35.0 Mbps
Upstream Speed 7.1 Mbps
How's the performance now?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

Thanks, I see that reported too, however reality is still only about 15/6 at present.
Should I reboot the modem and router?
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.

A single disconnect/reconnect of the router shouldn't hurt. It's worth a go.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: Phone line repaired by BT, but broadband speed still slower than normal.


After rebooting my router.