Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Phone line repaired by BT, but broadband speed still slower than normal.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Phone line repaired by BT, but broadband speed...
Phone line repaired by BT, but broadband speed still slower than normal.
07-09-2015 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT appear to have repaired my line today, we now have a working landline again, after 4 days of no dial tone and reduced VDSL speeds. Normally I get about 32 M down and 6 up, during the line fault thus fell to 14/0.5.
It has returned to 14/5 not 30/5. I have power cycled the modem once and it is the same 14/5.
Should I just wait, or do I need to do anything else? Should I raise a ticket?
Many thanks
David
It has returned to 14/5 not 30/5. I have power cycled the modem once and it is the same 14/5.
Should I just wait, or do I need to do anything else? Should I raise a ticket?
Many thanks
David
Message 1 of 5
(612 Views)
4 REPLIES 4
Re: Phone line repaired by BT, but broadband speed still slower than normal.
07-09-2015 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your line is showing in sync at:
Downstream Speed 35.0 Mbps
Upstream Speed 7.1 Mbps
How's the performance now?
Downstream Speed 35.0 Mbps
Upstream Speed 7.1 Mbps
How's the performance now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
(410 Views)
Re: Phone line repaired by BT, but broadband speed still slower than normal.
07-09-2015 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, I see that reported too, however reality is still only about 15/6 at present.
Should I reboot the modem and router?
Should I reboot the modem and router?
Message 3 of 5
(410 Views)
Re: Phone line repaired by BT, but broadband speed still slower than normal.
07-09-2015 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A single disconnect/reconnect of the router shouldn't hurt. It's worth a go.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 5
(410 Views)
Re: Phone line repaired by BT, but broadband speed still slower than normal.
07-09-2015 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After rebooting my router.
Message 5 of 5
(410 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Phone line repaired by BT, but broadband speed...