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Phone and Fibre gone off a few days after moving house

amy402
Newbie
Posts: 1
Registered: ‎20-01-2021

Phone and Fibre gone off a few days after moving house

Our phone and fibre service moved on 14th Jan and seemed to be working ok.

Only a house move (Plusnet to Plusnet)

 

But we now have no dial tone and obviously no fibre.

 

I went through the phone troubleshooting / line check page and it says "Our checks show that your phone service is with another provider. To fix any problems you're experiencing you'll need to contact them."

 

https://www.plus.net/help/phone/phone-line-troubleshooting/

 

So pretty confused what the problem is?

Especially for it to work, then stop working?

 

Any help would be appreciated.

 

Thanks.

1 REPLY 1
jab1
Seasoned Hero
Posts: 5,957
Thanks: 2,010
Fixes: 61
Registered: ‎24-02-2012

Re: Phone and Fibre gone off a few days after moving house

Welcome to the forums @amy402 . I assume that the 'check' is wrong, and you pay Plusnet for both phone and fibre? If so, I suggest you try ringing them and asking that the records are checked and amended as required.

Whilst on that call, report your problems as well.

John