Phone and Fibre gone off a few days after moving house

[#1]

Our phone and fibre service moved on 14th Jan and seemed to be working ok.

Only a house move (Plusnet to Plusnet)

But we now have no dial tone and obviously no fibre.

I went through the phone troubleshooting / line check page and it says "Our checks show that your phone service is with another provider. To fix any problems you're experiencing you'll need to contact them."

https://www.plus.net/help/phone/phone-line-troubleshooting/

So pretty confused what the problem is?

Especially for it to work, then stop working?

Any help would be appreciated.

Thanks.

[#2]

Welcome to the forums @amy402 . I assume that the 'check' is wrong, and you pay Plusnet for both phone and fibre? If so, I suggest you try ringing them and asking that the records are checked and amended as required.

Whilst on that call, report your problems as well.