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Phone and Fibre down line check please!.

Xup
Grafter
Posts: 38
Thanks: 5
Registered: ‎25-01-2015

Phone and Fibre down line check please!.

From just after 9 AM this morning.

 

Thanks

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Phone and Fibre down line check please!.

I've tested your line and it's showing a fault external to your premises, this has been reported to Openreach and the estimated response time is the 23rd June by the end of day.

 

You can see the fault ticket I've raised here.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Xup
Grafter
Posts: 38
Thanks: 5
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Hi Chris, thanks for the help and info.

Will have to wait it out!.

 

Cheers.

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

Let us know if it's not fixed by then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Xup
Grafter
Posts: 38
Thanks: 5
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Phone and fibre are still Down, Need this sorted ASP please!.

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

I can see Chris has re-raised this for you.

Apologies for the continued inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Xup
Grafter
Posts: 38
Thanks: 5
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Openreach have just left, I'm back up and running on phone and fibre Yey!.

I'll keep an eye on the connection for a couple of days but it all looks good.

 

Cheers

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

Fantastic glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team