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Phone and Fibre down line check please!.

Xup
Grafter
Posts: 49
Thanks: 5
Fixes: 3
Registered: ‎25-01-2015

Phone and Fibre down line check please!.

From just after 9 AM this morning.

 

Thanks

7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Phone and Fibre down line check please!.

I've tested your line and it's showing a fault external to your premises, this has been reported to Openreach and the estimated response time is the 23rd June by the end of day.

 

You can see the fault ticket I've raised here.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Xup
Grafter
Posts: 49
Thanks: 5
Fixes: 3
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Hi Chris, thanks for the help and info.

Will have to wait it out!.

 

Cheers.

 

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,517
Fixes: 479
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

Let us know if it's not fixed by then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Xup
Grafter
Posts: 49
Thanks: 5
Fixes: 3
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Phone and fibre are still Down, Need this sorted ASP please!.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,517
Fixes: 479
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

I can see Chris has re-raised this for you.

Apologies for the continued inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Xup
Grafter
Posts: 49
Thanks: 5
Fixes: 3
Registered: ‎25-01-2015

Re: Phone and Fibre down line check please!.

Openreach have just left, I'm back up and running on phone and fibre Yey!.

I'll keep an eye on the connection for a couple of days but it all looks good.

 

Cheers

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,517
Fixes: 479
Registered: ‎01-01-2012

Re: Phone and Fibre down line check please!.

Fantastic glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team