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Phone and Broadband failed to activate on 19/03/2020

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Newbie
Posts: 3
Registered: a week ago

Phone and Broadband failed to activate on 19/03/2020

Hello,

My phone and broadband service was due to switch yesterday. The connection with my previous provider stopped working yesterday morning, but my new line with you has failed to activate:  I have now been without a phone or internet for 24 hours, and have not received any updates from you.

Could you please advise on the matter as soon as possible?

Best regards.

2 REPLIES 2
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Newbie
Posts: 3
Registered: a week ago

Re: Phone and Broadband failed to activate on 19/03/2020

This has now been activated - thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 16,790
Thanks: 5,130
Fixes: 863
Registered: ‎21-04-2017

Re: Phone and Broadband failed to activate on 19/03/2020

Thanks for your post @Jenette64 and apologies for the delayed staff response.

Glad to see you're up and running now and sorry for the delay with your order

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team