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Phone activated today but no fibre.

FIXED
foxmiester
Hooked
Posts: 5
Fixes: 1
Registered: 02-06-2016

Phone activated today but no fibre.

Hi i received a activation email at 5.50am the phone works but fibre doesn't. I plugged the hub 1 in and waited ten mins and nothing. Tried resetting the router and the lights go green then blue for 30 seconds then orange with the red B lit up. I signed up for the 76mb package.

8 REPLIES
Community Veteran
Posts: 6,364
Thanks: 490
Fixes: 45
Registered: 30-07-2007

Re: Phone activated today but no fibre.

It's unlikely the fibre will be activated yet. It usually needs an engineer to go to the local cabinet. They won' t start work until about 8:00. The phone activation is done remotely.

foxmiester
Hooked
Posts: 5
Fixes: 1
Registered: 02-06-2016

Re: Phone activated today but no fibre.

Thanks for the info MisterW

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Phone activated today but no fibre.

I do have some good news, the order has completed so I'm just activating your account now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
foxmiester
Hooked
Posts: 5
Fixes: 1
Registered: 02-06-2016

Re: Phone activated today but no fibre.

Thank you Chris
foxmiester
Hooked
Posts: 5
Fixes: 1
Registered: 02-06-2016

Re: Phone activated today but no fibre.

Hi Chris how long should activation take as it's still not working.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Phone activated today but no fibre.

Your router is trying to connect with the wrong password, I've removed and readded the router to your account so this should push the correct details down to you. If it doesn't connect in 5 minutes, try a single factory reset and leave it to set up for 15 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
foxmiester
Hooked
Posts: 5
Fixes: 1
Registered: 02-06-2016

Re: Phone activated today but no fibre.

Fix
Hi Chris all sorted now I forgot my password and changed it this morning to log in so my fault. But thanks for your time, just done a speed test and it's 69 down 19 up ping 10. The same as I was getting at BT so one happy customer. 😀
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Phone activated today but no fibre.

Glad to hear! Just let us know if you've got any questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff