Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Phaeton issue ( was Re: Sam Knows White Box o...
Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 8:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BEFORE
AFTER
As can be seen there is no difference at all is there?
adie:green changed topic title.
Re: Sam Knows White Box on a Capped Contract
06-11-2015 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sam Knows White Box on a Capped Contract
06-11-2015 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BEFORE
AFTER
Interestingly I bought a FritZ!box 3490 which arrived yesterday but I can't get it working hence frequenting this forums again trying to get a solution, I have just flashed the TG982n to the lastest version of firmware & the seat of the pants speed dyno seems to think it's speeded things up, but it might just be it's quiet this time of day with the cherubs not the the Internet
Re: Sam Knows White Box on a Capped Contract
06-11-2015 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
https://portal.plus.net/my.html?action=data_transfer_speed
They are next to each other in my bookmarks and I missed!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sam Knows White Box on a Capped Contract
06-11-2015 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's no speed estimate currently held on your account.
Current line speed:
40 Mb
Now got the Fritzbox working so we will see if that makes a difference this evening when the main issues seem to occur, the DSL/Internet is always connected but browsing is impossible
Re: Sam Knows White Box on a Capped Contract
06-11-2015 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sam Knows White Box on a Capped Contract
06-11-2015 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Suspect you are correct. also suspect there is an incentive on their sales people on results, so lying to customers is easy if they get a bonus.
Re: Sam Knows White Box on a Capped Contract
06-11-2015 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try this direct link for the IP profiles http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
Re: Sam Knows White Box on a Capped Contract
06-11-2015 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sam Knows White Box on a Capped Contract
06-11-2015 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That tells us that you are on the 40/20 product or that the Plusnet copy of the profile is wrong
Either way what Plusnet have ordered from BT Openreach is the 80/20 product so removing/correcting the 40Mb/s profile should be relatively straightforward
Re: Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
split from other topic as it wasn't purely about the sam knows box and usage.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Your estimated line speed is 39.3 mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies among other factors.
Re: Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quite spookily as I have received my Samknows from last month & things are looking worse.
Re: Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phaeton issue ( was Re: Sam Knows White Box on a Capped Contract)
06-11-2015 1:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris I've checked your account and no changes have been made since June, when you agreed to the new deal/contract. At that point we provided a new estimate for your line based on the new product you were moving to.
Quote Your estimated line speed is 39.3 mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies among other factors.
Was he given the new estimated speed as part of the conversation when he agreed to the new contract or was that in an email after he'd agreed?
You are capping his speed - the BT speed test clearly shows that his IP profile is 46.37 - the current line speed on the portal should be the same.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Phaeton issue ( was Re: Sam Knows White Box o...