Permanent drop in download speed

[#1]

Here's hoping someone at Plusnet can help me out here. Working from home so and every ounce of bandwidth I can get out of the line is essential.

Experience a break in connection - not the two week cycle thing! and the download sync dropped from an average 38 to 29.

Turned off the router, left it for 10 mins, turned back on and it's seems to be stuck at 29!

Any help to resolve this would be much appreciated.

Rob.

13:35:24, 15 Jul.

:WAN: SENSING AUTO VDSL

13:35:24, 15 Jul.

ppp1:PPP: PPP INFO 212.159.6.10,212.159.6.9

13:35:24, 15 Jul.

ppp:PPP: IPCP_NAK

13:35:24, 15 Jul.

ppp:PPP: CHAP_SUCCESS

13:35:24, 15 Jul.

ppp:PPP: CHAP_RESPONSE

13:35:24, 15 Jul.

ppp:PPP: LCP_GOOD_ACK

13:35:24, 15 Jul.

ppp:PPP: LCP_REQUEST

13:35:24, 15 Jul.

ppp:PPP: CHAP_RESPONSE

13:35:24, 15 Jul.

ppp:PPP: LCP_GOOD_ACK

13:35:24, 15 Jul.

ppp:PPP: LCP_REQUEST

13:35:23, 15 Jul.

:PPPoE error: timeout

13:35:07, 15 Jul.

:PPPoE error: timeout

13:34:59, 15 Jul.

:PPPoE error: timeout

13:34:55, 15 Jul.

:PPPoE error: timeout

13:34:51, 15 Jul.

ptm0.101:VLAN VLAN_DATA connected

13:34:51, 15 Jul.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

13:34:51, 15 Jul.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

13:34:50, 15 Jul.

dsl:VDSL link Up: Down Rate=28086Kbps, Up Rate=5928Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

13:34:30, 15 Jul.

:VLAN VLAN_DATA disconnected

13:34:29, 15 Jul.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

13:34:27, 15 Jul.

dsl:VDSL Link Down: duration was 6197 seconds

11:51:44, 15 Jul.

:WAN: SENSING AUTO VDSL

11:51:44, 15 Jul.

ppp1:PPP: PPP INFO 212.159.6.9,212.159.6.10

11:51:44, 15 Jul.

ppp:PPP: IPCP_NAK

11:51:44, 15 Jul.

ppp:PPP: CHAP_SUCCESS

11:51:44, 15 Jul.

ppp:PPP: CHAP_RESPONSE

11:51:43, 15 Jul.

ppp:PPP: LCP_GOOD_ACK

11:51:43, 15 Jul.

ppp:PPP: LCP_REQUEST

11:51:43, 15 Jul.

ppp:PPP: CHAP_RESPONSE

11:51:43, 15 Jul.

ppp:PPP: LCP_GOOD_ACK

11:51:43, 15 Jul.

ppp:PPP: LCP_REQUEST

11:51:43, 15 Jul.

:PPPoE error: timeout

11:51:27, 15 Jul.

:PPPoE error: timeout

11:51:19, 15 Jul.

:PPPoE error: timeout

11:51:15, 15 Jul.

:PPPoE error: timeout

11:51:11, 15 Jul.

ptm0.101:VLAN VLAN_DATA connected

11:51:10, 15 Jul.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

11:51:10, 15 Jul.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

11:51:10, 15 Jul.

dsl:VDSL link Up: Down Rate=27935Kbps, Up Rate=5928Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

11:50:50, 15 Jul.

:VLAN VLAN_DATA disconnected

11:50:49, 15 Jul.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

11:50:47, 15 Jul.

dsl:VDSL Link Down: duration was 83853 seconds

00:01:45, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:45, 01 Jan.

ppp1:PPP: PPP INFO 212.159.6.10,212.159.6.9

00:01:45, 01 Jan.

ppp:PPP: IPCP_NAK

00:01:45, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:01:45, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:01:45, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:01:45, 01 Jan.

ppp:PPP: LCP_REQUEST

00:01:45, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:01:45, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:01:45, 01 Jan.

ppp:PPP: LCP_REQUEST

00:01:45, 01 Jan.

:PPPoE error: timeout

00:01:28, 01 Jan.

:PPPoE error: timeout

00:01:20, 01 Jan.

:PPPoE error: timeout

00:01:16, 01 Jan.

:PPPoE error: timeout

00:01:09, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:09, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:09, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:09, 01 Jan.

dsl:VDSL link Up: Down Rate=37093Kbps, Up Rate=6489Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

00:00:24, 01 Jan.

:WAN: ethernet as LAN

12:11:12, 14 Jul.

:WAN: SENSING AUTO VDSL

12:11:12, 14 Jul.

ppp1:PPP: PPP INFO 212.159.6.9,212.159.6.10

12:11:11, 14 Jul.

ppp:PPP: IPCP_NAK

12:11:11, 14 Jul.

ppp:PPP: CHAP_SUCCESS

12:11:11, 14 Jul.

ppp:PPP: CHAP_RESPONSE

12:11:11, 14 Jul.

ppp:PPP: LCP_GOOD_ACK

12:11:11, 14 Jul.

ppp:PPP: LCP_REQUEST

12:11:11, 14 Jul.

ppp:PPP: CHAP_RESPONSE

12:11:11, 14 Jul.

ppp:PPP: LCP_GOOD_ACK

12:11:11, 14 Jul.

ppp:PPP: LCP_REQUEST

12:11:11, 14 Jul.

:PPPoE error: timeout

12:10:55, 14 Jul.

:PPPoE error: timeout

12:10:47, 14 Jul.

:PPPoE error: timeout

12:10:43, 14 Jul.

:PPPoE error: timeout

12:10:38, 14 Jul.

ptm0.101:VLAN VLAN_DATA connected

12:10:38, 14 Jul.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

12:10:38, 14 Jul.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

12:10:38, 14 Jul.

dsl:VDSL link Up: Down Rate=39419Kbps, Up Rate=1215Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

12:10:18, 14 Jul.

:VLAN VLAN_DATA disconnected

12:10:17, 14 Jul.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

[#2]

Moderators Note

This topic has been released from the spam filter.

[#3]

Much appreciated releasing this from the spam filter.

[#4]

@robf 

To me your dsl connection stats, for example:

dsl:VDSL link Up: Down Rate=37093Kbps, Up Rate=6489Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

make no sense.

I would suspect that either your hub or equipment in the FTTC cabinet is on the blink.

Have you tried a factory reset by pushing a paperclip or similar in the hub reset hole? Keep the switch closed for about 30 seconds. It will then take several minutes to set itself up again from scratch.

If that fails you don't by any chance have a spare hub that you could try?

[#5 · Accepted solution]

All back to normal again! - Something cabinet related, I think!

Thanks for taking the time to reply @Baldrick1