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Periods of very high latency

Posts: 1
Registered: ‎01-10-2017

Periods of very high latency

I have been noticing my fibre broadband appears to pause every now an again. Tonight I started a ping to and noticed strange results. About every 2 minutes the response time increases then goes back to reasonable again. I would be interested to know if anyone else is seeing this of if I have fault somewhere. fibre broadband 80/20.


64 bytes from icmp_seq=86 ttl=58 time=33.542 ms

64 bytes from icmp_seq=87 ttl=58 time=53.335 ms

64 bytes from icmp_seq=88 ttl=58 time=197.623 ms

64 bytes from icmp_seq=89 ttl=58 time=103.686 ms

64 bytes from icmp_seq=90 ttl=58 time=405.422 ms

64 bytes from icmp_seq=91 ttl=58 time=27.693 ms

Request timeout for icmp_seq 92

Request timeout for icmp_seq 93

Request timeout for icmp_seq 94

64 bytes from icmp_seq=92 ttl=58 time=3474.921 ms

64 bytes from icmp_seq=93 ttl=58 time=3015.099 ms

64 bytes from icmp_seq=94 ttl=58 time=2634.751 ms

64 bytes from icmp_seq=95 ttl=58 time=2186.324 ms

64 bytes from icmp_seq=96 ttl=58 time=2502.631 ms

64 bytes from icmp_seq=97 ttl=58 time=2676.342 ms

64 bytes from icmp_seq=98 ttl=58 time=3172.118 ms

64 bytes from icmp_seq=99 ttl=58 time=2635.260 ms

64 bytes from icmp_seq=100 ttl=58 time=2264.144 ms

64 bytes from icmp_seq=101 ttl=58 time=1325.216 ms

64 bytes from icmp_seq=102 ttl=58 time=433.657 ms

64 bytes from icmp_seq=103 ttl=58 time=17.534 ms

64 bytes from icmp_seq=104 ttl=58 time=18.924 ms

64 bytes from icmp_seq=105 ttl=58 time=27.176 ms

64 bytes from icmp_seq=106 ttl=58 time=58.967 ms

64 bytes from icmp_seq=107 ttl=58 time=32.493 ms


Plusnet Help Team
Plusnet Help Team
Posts: 202
Thanks: 61
Fixes: 16
Registered: ‎24-04-2017

Re: Periods of very high latency

Hi Ben, sorry to hear you're having broadband issues. I've checked through the connection this side and everything is looking spot on from here to the router with the full 80Mbps download and 20 Mbps upload. No errored seconds showing and no drops in the last 5 days. When doing the ping tests, are you doing them over a wired or wireless connection? As if wired this could hint that you're getting wireless interference and if your noticing fluctuating speeds there also we'd send the relevant guide on how to best tweak the wireless to suite the property.

If it's on a wired connection your seeing this then could you please do a ping test to a few other sites to see what they are looking like.

Kind regards,


 Ben Devine
 Plusnet Help Team
Posts: 1
Registered: ‎20-12-2017

Re: Periods of very high latency

I am getting terrible fluctuating latency readings. The internet is not useable. This has happened in the last week having moved over to fibre. Really, really disappointed. I have undertaken a number of speed tests and evrything is fluctuating all over teh place inclusing both doenloand and upload speeds but the one that is really frustrating me is the time it take st oget on a link - alot of teh time it times out. What the hell is going on?

Posts: 3
Registered: ‎16-08-2011

Re: Periods of very high latency

I’m having a similar sounding issue. Started for no apparent reason a few weeks ago. The symptom is long latency (10 to 30 secs) every few minutes. Have called support and they have advised the line is working correctly, so has there been a firmware update for the router recently?